# Technical Analyst - 2nd Line Support - Office Based Umhlanga, KZN

> Growth Resourcing · Umhlanga, South Africa · Full-time · Posted 2026-07-28

**Salary:** unknown currency 1,000–1,000

**Workplace:** on_site

**Department:** IT

## Description

Our client is seeking a motivated and technically skilled Technical Analyst to join their in-house Service Desk team. Reporting to the Head of Service, you will provide high-quality second-line technical support and expertise to a diverse client base.

This is an excellent opportunity for a customer-focused IT professional who enjoys solving complex technical problems and working collaboratively within a busy service environment.

Key Responsibilities

Your responsibilities will include, but will not be limited to:

-   Providing customer-focused second-line Service Desk support for hardware, software and infrastructure-related issues
-   Diagnosing and resolving technical incidents efficiently and professionally
-   Prioritising incidents according to their urgency and business impact
-   Assessing the complexity of incidents and following the appropriate escalation procedures when required
-   Accurately logging all calls, incidents, requests and resolutions on the Service Desk system
-   Responding to and resolving tickets within agreed Service Level Agreements (SLAs)
-   Keeping clients informed of progress throughout the incident lifecycle
-   Proactively identifying potential or emerging technical issues at client sites
-   Sharing technical knowledge and client-specific expertise with colleagues
-   Contributing to the continuous improvement of Service Desk processes and service delivery
-   Undertaking other reasonable duties that fall within the scope and purpose of the position, as requested by your line manager

## Requirements

### Essential Technical Knowledge and Experience

Candidates must have strong support experience and in-depth knowledge of the following:

-   Windows Server administration and management
-   Windows desktop operating systems and endpoint management
-   Active Directory and Group Policy
-   TCP/IP and DNS
-   Server virtualisation technologies, including VMware vSphere, Microsoft Hyper-V and/or Nutanix AHV
-   Backup technologies
-   Networking and routing

You should also have practical experience supporting Microsoft 365 technologies, including:

-   Microsoft Teams, OneDrive and SharePoint
-   Microsoft Entra ID/Azure Active Directory
-   Conditional Access and analytics
-   Microsoft Intune, Autopilot and Mobile Device Management (MDM)
-   Microsoft Defender and Data Loss Prevention (DLP)

### Desirable Knowledge and Experience

Experience with any of the following would be advantageous:

-   Citrix desktop delivery products
-   IP telephony principles
-   LAN and WLAN networking
-   Firewalls, including Fortinet, WatchGuard and Cisco

### Skills and Personal Attributes

The successful candidate will demonstrate:

-   A strong commitment to providing an excellent level of customer service
-   Clear and professional written and verbal communication skills
-   A friendly and confident telephone manner
-   The ability to work effectively in a busy, fast-paced environment
-   Excellent attention to detail and organisational skills
-   A proactive and logical approach to problem-solving
-   Good judgement and the ability to use initiative
-   The ability to manage competing priorities and work within agreed deadlines
-   A willingness to learn, develop and contribute as part of a team
-   A collaborative approach and willingness to share technical knowledge

## Benefits

The successful candidate will receive access to a competitive benefits package, which may include:

-   Competitive remuneration
-   Training and development opportunities
-   Regular company and team social events
-   Opportunities to participate in charity and sporting events
-   Be part of a **scaling business backed by UK sales leaders**
-   Work in a high-performance, supportive environment
-   Real career progression opportunities—we grow people, not just teams
-   Learn fast, move fast, and make an impact from day one

## Apply

[Apply at Growth Resourcing](https://apply.workable.com/growth-resourcing/j/91FB7E25B6/apply)

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