# Telecoms Technical Support Specialist - Office Based

> Growth Resourcing · Umhlanga, South Africa · Full-time · Posted 2026-05-28

**Salary:** unknown currency 250,000–400,000

**Workplace:** on_site

**Department:** IT

## Description

The Telecoms Technical Support Specialist is responsible for delivering high-quality technical support across a range of telecommunications products and services. The role involves diagnosing and resolving faults across voice, data, and connectivity solutions, ensuring customers and users receive a reliable, efficient, and professional support experience.

This position plays a key role in maintaining service continuity, supporting customer satisfaction, and ensuring telecoms systems and services operate effectively with minimal disruption.

### Key Responsibilities

-   Provide first-line and technical support for telecoms products and services via telephone, email, and remote support tools.
-   Troubleshoot and resolve issues relating to voice, broadband, hosted telephony, VoIP, SIP, mobile services, and data connectivity.
-   Log, update, prioritise, and manage support tickets in line with agreed SLA targets.
-   Diagnose faults and escalate complex or unresolved issues to senior engineers, carriers, or third-party providers when required.
-   Support customers with installation, configuration, and troubleshooting of telecoms equipment including routers, handsets, and IP devices.
-   Carry out provisioning, adds, moves, and changes (AMC) for customer accounts and telecoms services accurately and efficiently.
-   Monitor service performance and proactively identify potential faults or service-impacting issues.
-   Liaise with network providers, suppliers, and internal teams to ensure timely and effective fault resolution.
-   Provide clear, professional, and customer-focused technical support at all times.
-   Maintain accurate records of incidents, troubleshooting steps, and resolutions within internal systems.
-   Support service provisioning, upgrades, and implementation of new telecoms solutions.
-   Ensure all work is completed in accordance with company procedures, security policies, and industry best practices.
-   Contribute to continuous improvement initiatives within the technical support function.

## Requirements

### Skills & Experience

-   Previous experience in a Telecoms Support, Service Desk, or Technical Support role is preferred.
-   Strong understanding of telecoms technologies including VoIP, SIP, hosted telephony, broadband, and mobile services.
-   Good knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and general connectivity troubleshooting.
-   Experience working with routers, switches, IP phones, and telecoms hardware.
-   Familiarity with ticketing or service management systems.
-   Strong troubleshooting and analytical problem-solving skills.
-   Excellent verbal and written communication skills with a professional telephone manner.
-   Ability to manage multiple priorities in a fast-paced environment.
-   Strong customer service orientation with the ability to build effective relationships.
-   Ability to work independently as well as collaboratively within a team.
-   High attention to detail and commitment to delivering quality service.

## Benefits

###  Why Join Growth Resourcing?

-   Competitive salary with strong growth potential
-   Be part of a **scaling business backed by UK leaders**
-   Work in a high-performance, supportive environment
-   Real career progression opportunities—we grow people, not just teams
-   Learn fast, move fast, and make an impact from day one

## Apply

[Apply at Growth Resourcing](https://apply.workable.com/growth-resourcing/j/F237140E59/apply)

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