# Lead Administrator - Office Based in UMhlanga

> Growth Resourcing · Umhlanga, South Africa · Full-time · Posted 2026-09-15

**Salary:** unknown currency 144,000–180,000

**Workplace:** on_site

**Department:** Admin

## Description

Our client is an established UK-based B2B technology provider, delivering mobile, VoIP, cloud, connectivity, and Microsoft 365 solutions to businesses.

### About the Role

We are looking for a professional and organised Lead Administrator to be the first point of contact for customers and manage incoming business leads. You will support reception, lead qualification, CRM administration, and order processing.

### What You'll Do

### Customer Service

-   Answer and manage incoming calls, emails and web chats professionally.
-   Direct enquiries to the relevant departments.
-   Schedule customer call-backs for Sales Consultants.

### Lead Management

-   Receive, capture and distribute leads through phone, email and web chat.
-   Make outbound calls to new and existing leads.
-   Qualify leads using key questions and identify sales opportunities.
-   Maintain accurate CRM records and marketing databases.
-   Follow up with customers via phone, email and SMS.
-   Work towards agreed call and lead targets.
-   Monitor and report on lead activity and campaign performance.

### Administration

-   Process online orders and verify customer documentation.
-   Liaise with internal teams and customers to support order completion.
-   Provide general administrative support, including filing, scanning and data entry.
-   Attend team meetings and assist with other reasonable duties.

### Key Responsibilities

-   Answer and screen incoming calls, emails and web chats professionally.
-   Manage, capture and distribute new business leads through the CRM.
-   Make outbound calls to new and existing leads and qualify sales opportunities.
-   Follow up with website leads and schedule sales call-backs.
-   Maintain accurate CRM records, lead databases and follow-up notes.
-   Process online orders and liaise with clients and internal teams.
-   Support general administration, including filing, scanning and data entry.
-   Monitor lead activity and work towards set call targets.

## Requirements

-   Previous experience in reception, administration, customer service or lead generation.

-   Excellent verbal and written communication skills.
-   Confident and professional telephone manner.
-   Comfortable making outbound calls and speaking with potential customers.
-   Ability to qualify leads by asking relevant questions and identifying sales opportunities.
-   Experience using CRM systems and maintaining accurate customer records.
-   Strong customer service and relationship-building skills.
-   Excellent attention to detail, organisation and time management.
-   Ability to multitask and work towards call/lead targets.
-   Good basic IT skills, including email and Microsoft Office.
-   Self-motivated, reliable and able to work independently and as part of a team.
-   Positive, professional and customer-focused attitude.

What You'll Bring

-   Previous administration, lead generation or telesales experience.
-   Confident telephone manner with experience making outbound calls.
-   Excellent written and verbal communication skills.
-   Strong questioning, listening and lead qualification skills.
-   Target-driven, motivated and comfortable working to call and lead targets.
-   Strong attention to detail and organisational skills.
-   Basic IT and CRM skills.
-   Customer-focused, reliable and self-driven.
-   Positive attitude and ability to work well within a team.

## Benefits

-   Competitive salary package
-   Opportunity to earn and develop within a target-driven environment
-   Sales and lead qualification training
-   Ongoing coaching and professional development
-   Exposure to UK B2B customers and the telecommunications industry
-   Opportunities for career growth and progression
-   Supportive and collaborative team environment
-   Modern working environment

## Apply

[Apply at Growth Resourcing](https://apply.workable.com/growth-resourcing/j/FA0142DDBF/apply)

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