# Senior Specialist, Microsoft Dynamics 365 CRM Administration

> GSSTech Group · Abu Dhabi, United Arab Emirates · — · Posted 2026-10-28

**Workplace:** on_site

## Description

### Description

GSS Tech Group is hiring a Senior Specialist, Microsoft Dynamics 365 CRM Administration, for a leading government financial institution in Abu Dhabi. You will own the administration, deployment and reliability of production Dynamics 365 CRM environments supporting customer service and complaint management operations.

This is a platform ownership role, not a development or L1 support role. We are looking for someone who has run production CRM environments, applied updates and handled incidents end to end.

**Key responsibilities**

-   Administer Dynamics 365 CRM environments (online and on premises): environment setup, user and licence management, security roles, business unit hierarchies and system configuration
-   Configure and maintain the Customer Service and Complaint Management modules, including entity relationships, data models and security roles
-   Manage the solution lifecycle (managed and unmanaged solutions, import and export) together with the CRM development team
-   Plan, execute and verify deployments, upgrades, cumulative updates and hotfixes across sandbox and production environments, including regression testing and rollback planning
-   Run migrations and environment refreshes with minimal business disruption
-   Design, configure and maintain workflows, process flows, business rules and approvals in response to business change requests
-   Monitor workflow health, error queues, system performance, availability and logs, and resolve issues proactively
-   Take part in incident management and on call rotation for high priority CRM issues
-   Support high availability and disaster recovery, including failover testing and DR drills
-   Maintain runbooks, SOPs, environment documentation and deployment notes
-   Coordinate with Microsoft, partners and vendors on administration matters

### Requirements

-   Bachelor’s or Master’s degree in Computer Science, Information Technology, Information Systems or a related field
-   Minimum 5 to 7 years of hands on experience administering Microsoft Dynamics 365 CRM / Customer Engagement in production
-   Proven experience with deployment, patch management (cumulative updates and hotfixes) and environment management for Dynamics 365 CRM
-   Strong experience configuring and maintaining workflows, process flows, security roles and data management
-   Hands on experience with Dynamics 365 Customer Service; Complaint or Case Management experience is highly desirable
-   On premises Dynamics CRM experience (servers, SQL Server, Active Directory) is highly desirable
-   Experience with monitoring, incident management and HA/DR practices for enterprise applications
-   Working knowledge of REST/SOAP APIs and integrations supporting the CRM platform
-   Microsoft Certified: Dynamics 365 Administrator or Application Administrator, or equivalent
-   Experience with Azure services (Logic Apps, Functions, Azure DevOps) and Power Platform (Power Automate, Power BI) is an advantage
-   Experience in banking, financial services or a government or regulatory environment is strongly preferred
-   Excellent written and spoken English

**Please note:** this role requires dedicated Dynamics 365 CRM / Customer Engagement administration experience. Profiles focused purely on development, Power Platform app building, or Dynamics 365 Finance & Operations will not be considered.

### Benefits

-   Opportunity to own a business critical CRM platform for a leading government financial institution
-   Competitive monthly compensation
-   UAE employment visa and medical insurance
-   Long term engagement with growth opportunities through GSS Tech Group

## Apply

[Apply at GSSTech Group](https://apply.workable.com/gsstech-group/j/8181014949/apply)

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