# IT Support Technician (UAE National)

> GSSTech Group · Dubai, United Arab Emirates · — · Posted 2026-06-01

**Workplace:** on_site

## Description

### Job description

We are looking for a talented and experienced IT Support Technician who will be responsible to help and maintain Client’s infrastructure and continuity of business operations for Client’s employees. The technician is a key player in ensuring the smooth running of Client’s IT endpoints and supporting its employees with their devices. This role implies a growth element into supporting and maintaining the Client core IT infrastructures, including operational checks, validations and where necessary remediations of any identified issues.

### Job requirements

**Responsibilities**

-   Support Help AG end users and solve tickets / reported issues.
-   Prepare new equipment, including asset tagging, assignment and tracking.
-   Creation of new users, assigning of ACL’s and user on / offboarding.
-   Monitor hardware and software stock levels and place order requests.
-   Maintain endpoint security, software updates and patching.
-   Monthly Endpoint Health Check Reports.
-   Verify correct security features and licensing are enabled for Help AG employees.
-   Respond to on-site incidents and activities in Help AG’s offices.
-   Monitor and maintain configuration backups of infrastructure components.
-   Respond to SOC alerts and reported incidents with remedial action where necessary.
-   Monthly infrastructure health check reports.
-   Maintain, update and review Help AG’s asset register.
-   Perform monthly AD reviews and system access reviews.

**Qualifications & Skills**

-   Bachelor’s degree in information security or IT-related matter or equivalent experience.
-   1+ years of experience working within IT support and solving user reported IT requests.
-   Understanding of Microsoft Active Directory and Domains.
-   Working knowledge of Office365, Exchange Online and Azure AD.
-   Experience in maintaining endpoint OS’s and troubleshooting software / hardware issues.
-   Good understanding of networking, TCP/IP, DHCP, DNS etc.
-   Understanding of information security concepts and related technologies.
-   Microsoft certification and other infrastructure technology certifications.
-   Proper and structured documentation and diagramming.
-   Excellent organizational skills in enterprise support and ITIL Process.
-   Understanding of information security concepts and related technology including troubleshooting.
-   Ability to identify new work areas and to self-govern goals and tasks.
-   Ability to identify problems, collect and analyze data, establish facts and draw conclusions.
-   Ability to apply a risk-based approach to planning, executing, and reporting on engagements.
-   Use judgement and ingenuity to maintain objective and technical standards.
-   Excellent communication skills with the ability to translate to non-technical level and effectively convey or report on technical issues both in writing and verbally (In English.) (Arabic is an advantage.)

-   Ability to comprehend complex business processes or technical language and prioritize / follow broad and complex instructions both independently and as part of a team.
-   Impeccable organization, attention to detail, and ability to learn quickly and adapt to new situations.
-   Interact in a positive, friendly, and proactive manner with other employees, board members and regulatory agencies in order to enhance effectiveness and promote quality service.
-   Handle sensitive and confidential matters, situations, and data effectively and with integrity.
-   Manage high pressure / difficult situations in a calm and collected manner.

**Benefits**

-   Health insurance with one of the leading global providers for medical insurance.
-   Career progression and growth through challenging projects and work.
-   Employee engagement and wellness campaigns activities throughout the year.
-   Excellent learning and development opportunities.
-   Inclusive and diverse working environment.
-   Flexible/Hybrid working environment.
-   Open door policy.

## Apply

[Apply at GSSTech Group](https://apply.workable.com/gsstech-group/j/818C745D9A/apply)

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