# North America Jewellery Operations Support

> Guess Europe Sagl · Bioggio, Switzerland · — · Posted 2026-10-09

**Workplace:** on_site

**Department:** Jewellery

## Description

The North America Jewellery Operations Support acts as a key link between the HQ Jewellery team in Bioggio and the North American local teams, ensuring accurate product set-up, order and shipment coordination, retail allocation activities and day-to-day follow-up across full-price stores, outlet stores, and e-commerce. As these activities have been progressively brought in-house, this role will play an important part in consolidating operations across North America.

**CORE JOB RESPONSIBILITIES**

-   Execute operational activities related to North America jewellery orders, allocations and shipments in line with business calendars and priorities.
-   Ensure accurate product and style set-up, data maintenance and updates across relevant company systems.
-   Coordinate with HQ functions, North American teams, and logistics partners to ensure timely execution and resolution of issues.
-   Monitor shipment status and delivery information, following-up delays, shortages or discrepancies.
-   Prepare and maintain reports and analysis related to SKUs, orders, shipments, allocations and retail needs.
-   Identify opportunities to simplify and automate recurring operational activities and improve data quality and process efficiency.

**ACTIVITIES**

-   Support North America jewellery operations across full-price stores, outlet stores and e-commerce.
-   For full-price stores, execute allocation activities directly from HQ.
-   For outlet stores, work in partnership with North America to coordinate allocation activities and ensure accurate product distribution.
-   For e-commerce, work in partnership with the dedicated e-commerce team to coordinate product availability.

-   Create and maintain style/SKU information, product descriptions and related master data.
-   Update relevant systems and databases, ensuring date accuracy and completeness.
-   Manage assortment updates for newness, carryover and discontinued products.
-   Use AS400, Stealth, Business Intelligence tools and MS Office to manage and analyze operational information.
-   Prepare assortment analysis to support business needs and decisions.

-   Follow up purchase orders, production and shipments in coordination with Purchasing and Logistics.
-   Monitor quantities, shipment schedules and deliveries, identifying shortages, delays and discrepancies.
-   Support the verification and collection of shipment documentation to ensure timely delivery and receipt.
-   Collaborate with Product Development, Purchasing and Logistics, to ensure smooth execution of the Jewellery operations.
-   Escalate critical issues and coordinate their resolution across functions.
-   Work with other business units to improve coordination and avoid overlapping activities.

## Requirements

-   Experience: 2 - 4 years of experience in a similar operational role.
-   Education: University Degree or equivalent professional experience.
-   Excellent knowledge of written and spoken English is mandatory. Any other European language is considered a plus.
-   PC Skills: strong knowledge of MS Office, especially Excel; experience with AS400, Stealth and Business Intelligence systems is required.
-   Ability to work with large amounts of data while maintaining a high level of accuracy and attention to detail.
-   Proactive, organized and solution-oriented, with a strong sense of urgency and ownership.
-   Ability to manage multiple activities and priorities while meeting deadlines.
-   Team player, flexible, dynamic and comfortable working in a fast-paced environment.

## Benefits

-   An International, fresh and dynamic working environment   
-   Physical & Mental Health programs, sustainable projects and workshop promoted by Guess Community
-   Arts, sports and social events outside the office, thanks to our Guess Fun activities!
-   Training & Development platform and paths
-   Discount on our products both online and in stores

Don’t miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.

Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.

Do you think we’re a good match for you? Apply now to be part of our family!

## Apply

[Apply at Guess Europe Sagl](https://apply.workable.com/guess-europe-sagl/j/B0268A0E23/apply)

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