# Head of Sales & Account Management Operations

> Guru Pay · Vilnius, Lithuania (Hybrid) · Full-time · Posted 2026-07-10

**Salary:** From EUR 52,800

**Workplace:** hybrid

**Department:** Commerce

## Description

**About Guru Pay**

Guru Pay is a Lithuania-based EMI delivering a personalized, boutique payment experience to B2B, B2C, and C2B clients. We're a small but ambitious team focused on high-quality service and long-term client success.

**About the role**

We're looking for a Head of Sales & Account Management Operations to lead and scale. This role is ideal for someone who has built or transformed Account Management functions - not simply managed an established team.

You'll be responsible for driving revenue growth, customer retention, and operational excellence while developing a high-performing team and scalable ways of working. Working closely with the Chief Commercial Officer and cross-functional teams, you will shape how our Sales and Account Managers work. This is a highly operational role with a direct impact on day-to-day processes and execution. You will also support the successful launch of new products and services.

**What you'll do**

-   Lead, coach, and develop the Sales & Account Management team through regular 1:1s, performance reviews, and QBRs
-   Build a culture of accountability, collaboration, and continuous improvement
-   Deliver department KPIs and revenue targets while improving retention, portfolio growth, upselling, and cross-selling
-   Monitor pipeline quality, forecasting accuracy, and portfolio performance
-   Support strategic sales opportunities and key client relationships
-   Design and continuously improve Guru Pay's Account Management and sales framework
-   Drive CRM adoption, reporting, and data quality
-   Manage the department budget, resource planning, and performance reporting
-   Partner with Product, Payments, Compliance, AML, Client Support, and other teams to improve customer experience and operational efficiency
-   Collect customer and market feedback to support product and business improvements

**What we're looking for**

-   2+ years of experience leading Sales, Account Management, or Customer Success teams
-   Experience leading teams of 5–10+ people
-   Proven experience building or transforming Sales and/or Account Management functions
-   Experience creating KPIs, performance frameworks, and coaching high-performing teams
-   Experience with CRM platforms such as HubSpot, Salesforce, Pipedrive, or similar
-   Experience collaborating across Product, Operations, and other business functions
-   Strong understanding of retention, expansion, churn, pipeline conversion, and forecasting
-   Fluent English (C1+) and Lithuanian
-   Based in Lithuania

**Nice to have**

-   Experience in fintech, payments, banking, or another regulated industry
-   Experience with B2B payments or financial institutions
-   Experience launching new products or entering new markets
-   Experience in Revenue Operations or Commercial Operations
-   Experience working in a scaling company
-   Experience with international clients
-   Knowledge of enterprise sales methodologies
-   Experience designing an Account Management or Customer Success framework
-   Experience implementing CRM improvements or automation
-   Additional languages (e.g. Russian or another European language)

**What we offer**

-   Gross salary of 4400 – 5200 EUR (negotiable based on experience)
-   2nd pillar pension coverage
-   Encouragement and budget to support your professional development
-   An extra vacation day on your birthday
-   Hybrid work options between our Vilnius office and remote work
-   Workations, health challenges, and team events
-   The opportunity to shape and scale Guru Pay's

## Apply

[Apply at Guru Pay](https://apply.workable.com/guru-pay/j/B367D8414E/apply)

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