# L4 Systems Engineer (US Remote - MSP)

> GXA · Pakistan (Remote) · Full-time · Posted 2026-04-19

**Salary:** USD 42,000–45,000

**Workplace:** remote

**Department:** Managed IT

## Description

The **Senior Systems Engineer (L4)** at GXA is the technical backbone of IT service delivery—proactive, client-facing, and solution-driven. This role combines deep technical expertise with leadership and mentorship, guiding both clients and teammates through complex challenges with confidence and clarity. The Sr. SE shows up as a trusted **Subject Matter Expert (SME)** and technical leader, embodying GXA’s mission to make IT a strategic enabler for business growth while delivering world-class service.

### **Core Identity**

-   **Proactive Leader:** Anticipates client needs, prevents issues before they surface, and drives alignment with best practices.
-   **Client Advocate:** Engages directly with business leaders, translating technical solutions into business outcomes, ensuring technology empowers growth.
-   **Technical Authority:** Acts as escalation point and SME for advanced systems, serving as the “go-to” engineer for the toughest challenges.
-   **Mentor & Guide:** Develops junior engineers, building team capacity, confidence, and professionalism.
-   **GXA Ambassador:** Embodies GXA’s purpose-driven values—delivering exceptional IT service while creating a lasting positive impact locally and globally.

**Primary Responsibilities**

1.  **Technical Leadership**

-   Owns the support, administration, and optimization of client infrastructure: servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (cloud & on-premises).
-   Provides top-level escalation support, resolving complex technical issues with urgency and precision.
-   Partners with the Technical Alignment team to ensure proactive alignment of client environments to GXA standards.

3.  **Client Engagement**

-   Serves as a technical advisor and trusted SME in client interactions.
-   Builds confidence with C-levels and decision-makers by connecting technical recommendations to business goals.
-   Ensures service delivery excellence through consistent documentation, transparent communication, and KPI reporting.

5.  **Team Development**

-   Mentors and develops junior engineers, setting a standard of professionalism, technical acumen, and service excellence.
-   Models proactive problem-solving and accountability in all interactions.
-   Contributes to playbook and process development, enabling scalable and repeatable technical success.

## Requirements

### **Key Traits (MUSTS)**

-   8+ years of experience in a similar MSP environment.
-   Demonstrated passion for **excellent customer service**.
-   Strong ability to **prioritize, follow through, and take initiative** without supervision.
-   Resilient under pressure—adept at handling escalations calmly and effectively.
-   Excellent communication and interpersonal skills, with the ability to build trust with both clients and teammates.
-   Collaborative mindset—works well in a fast-paced team environment.
-   Relevant certifications (MCSE, CCNA, AWS SysOps) preferred.
-   Reliable transportation for on-site client visits.

### **Technical Expertise (MUSTS)**

-   Advanced experience with **virtualization environments**.
-   Senior-level proficiency with **Microsoft 365, Azure, Teams, SharePoint, SQL, Exchange, and Active Directory**.
-   Strong networking background in **design, configuration, and troubleshooting**.
-   Advanced troubleshooting and problem isolation skills for complex issues.
-   Solid grasp of support tools, service delivery processes, and ITSM methodologies.
-   Typing and documentation skills for accurate and efficient service ticketing.

### **Professional Growth (WANTS)**

-   Ongoing pursuit of advanced IT certifications: Microsoft (Azure, Security, 365), Cisco (CCNA/CCNP), ISC2 (SSCP/CISSP).
-   Active learner—stays ahead of emerging technologies and evolving best practices.
-   Aspires to move into architectural and leadership roles, further elevating client strategy and GXA’s service excellence.

### **How They Show Up at GXA**

-   **With Clients:** Confident, calm, and professional—able to simplify the complex, inspire confidence, and align technology to business outcomes.
-   **With the Team:** A natural mentor and problem-solver who raises the bar for everyone.
-   **For the Company:** A proactive contributor to GXA’s mission of transforming IT into a growth driver for SMBs, while living out GXA’s value of **service beyond self**—delivering excellence to clients and impact to communities worldwide.

## Benefits

**Benefits Available**  

-   Health Care Plan (Medical, Dental & Vision)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Auxiliary Benefit Offerings (Legal Shield/Aflac)

## Apply

[Apply at GXA](https://apply.workable.com/gxa-it/j/5848C0B71D/apply)

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