# VIP Quality Control Manager

> Gypsy Collective · Poland (Remote) · Full-time · Posted 2026-05-28

**Workplace:** remote

**Department:** VIP

## Description

Gypsy Collective is looking for a **VIP Quality Control Manager** to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels.  
  
📅 **Your daily adventures include:**

-   Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality;
-   Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach;
-   Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency;
-   Creating guides, communication standards, and best practices for working with VIP clients;
-   Analyzing weak points in customer communication and suggesting practical improvements and solutions;
-   Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality;
-   Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement;
-   Ensuring that communication standards align with the company’s premium service expectations and business goals;
-   Tracking communication quality trends and identifying opportunities for process optimization and team development.

## Requirements

**🧭 What makes you a great match:**

-   Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries;
-   Strong understanding of premium customer service and personalized communication approaches;
-   Ability to provide constructive, actionable, and well-structured feedback;
-   Experience building onboarding, training, quality control, or team development processes;
-   Excellent communication and interpersonal skills with high attention to detail;
-   Strong analytical mindset and ability to identify communication gaps and improvement opportunities;
-   Ability to work independently and maintain high quality standards in a fast-paced environment;
-   English level: B2+ (required);
-   Fluent in Ukrainian;

## Benefits

-   💸 **Flexible payment options:** choose the method that works best for you.
-   🎁 **Financial perks:** Bonuses for holidays, B-day, work milestones and more - just to show we care.
-   📈 **Learn & grow:** We cover courses and certifications — and offer real opportunities to grow your career with us.
-   🥐 **Benefit Сafeteria:** Choose what suits you — sports, language courses, therapy sessions, and more.
-   🎉 **Stay connected:** From team-building events to industry conferences — we bring people together online, offline, and on stage.
-   💻 **Modern Equipment:** We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
-   🕘 **Your schedule, your rules:** Start your day at 9, 10, or even 11 — we care about results, not clock-ins.  
      
    _If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself._

## Apply

[Apply at Gypsy Collective](https://apply.workable.com/gypsy/j/3D96009A63/apply)

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