# Risk and Payments Manager

> Gypsy Collective · Ukraine (Remote) · Full-time · Posted 2026-09-24

**Workplace:** remote

**Department:** Anti-fraud

## Description

**We're Gypsy Collective.** The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.

**Gypsy Collective** is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a **Risk & Payment Manager** to join the Risk Payment function and take ownership of first-line withdrawal processing, KYC checks, and payment-related risk reviews across multiple brands and platforms.  
  
**📅 Your daily adventures include:**

-   Process withdrawal requests across assigned brands and platforms in accordance with approved procedures and SLA;
-   Review player deposit and withdrawal history, current balance, active withdrawal requests, Casino Hold, bonus activity, KYC status, payment method ownership, internal limits, and previous risk cases;
-   Independently approve withdrawal requests, apply internal limits, initiate additional checks, or escalate cases within the assigned authority;
-   Conduct standard KYC reviews and assess the completeness, validity, and consistency of player documents;
-   Request and review additional documentation, including SOF/SOW materials, when required by internal procedures;
-   Verify payment method ownership and identify possible third-party payment usage, including checks of bank statements, Skrill, Neteller, and other payment methods;
-   Identify suspicious financial or behavioural patterns, bonus abuse, inconsistencies in player activity, and other potential risk indicators;
-   Suspend processing and escalate cases when critical risk factors remain unresolved;
-   Escalate Fraud, AML, forged-document, account-takeover, confirmed multi-account, and other serious or disputed cases to the Fraud Prevention Team;
-   Coordinate with PSPs and payment providers regarding transaction statuses, payment method checks, and payment-related technical issues;
-   Communicate with players via Helpdesk regarding KYC and additional verification requirements when needed;
-   Provide Customer Support and VIP teams with confirmed case statuses and approved communication instructions;
-   Document every decision, additional check, and escalation in the approved internal system or register;
-   Ensure all unresolved cases are properly escalated and handled within agreed SLA;
-   Immediately escalate critical, systemic, disputed, or financially material cases to the Head of Operations;
-   Work across different platforms and back offices and be ready to cover colleagues across shifts when required.

## Requirements

**🧭 What makes you a great match:**

-   At least 2 years of relevant experience in iGaming, including hands-on work with withdrawals, KYC, Risk, Payments, AML, or Fraud Prevention;
-   Proven experience independently reviewing withdrawal requests and making decisions in accordance with internal procedures, authority levels, and SLA;
-   Strong practical knowledge of KYC, AML, Source of Funds, and Source of Wealth checks;
-   Ability to analyse a player’s financial profile, including deposits, withdrawals, balances, bonus activity, payment behaviour, and previous risk history;
-   Practical experience verifying payment method ownership and identifying third-party payments across bank cards, bank transfers and e-wallets transactions;
-   Good understanding of common iGaming risk patterns, including bonus abuse, multi-accounting, account takeover, payment fraud, and suspicious financial activity;
-   Strong analytical skills, attention to detail, and the ability to make evidence-based decisions under time pressure;
-   Ability to maintain accurate case records, provide clear decision rationales, and escalate high-risk cases through the correct internal channels;
-   Readiness to manage a high volume of cases during 12-hour day and night shifts, with English at B2 level or higher.

## Benefits

**Our Benefits:** 

💸 **Flexible payment options:** choose the method that works best for you;  
🎁 **Financial perks:** Bonuses for holidays, B-day, work milestones and more - just to show we care;  
📈 **Learn & grow:** We cover courses and certifications — and offer real opportunities to grow your career with us;  
🥐 **Benefit Сafeteria:** Choose what suits you — sports, language courses, therapy sessions, and more;  
🎉 **Stay connected:** From team-building events to industry conferences — we bring people together online, offline, and on stage;  
💻 **Modern Equipment:** We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

## Apply

[Apply at Gypsy Collective](https://apply.workable.com/gypsy/j/870D36F29C/apply)

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