# Contact Center Operator

> Gypsy Collective · Ukraine (Remote) · Full-time · Posted 2026-04-27

**Workplace:** remote

**Department:** Telemarketing

## Description

Gypsy Collective is looking for a **Contact Center Operator** to support and engage with players through outbound calls. We are looking for a communicative and proactive person who enjoys talking to people, can handle different types of requests, and deliver a positive customer experience.  
  
📅 **Your daily adventures include:**

-   Making outgoing calls according to assigned tasks and scripts;
-   Informing players about available bonuses, promotions, and special offers;
-   Assisting players with failed payments and basic account-related issues;
-   Handling first-line customer requests and providing timely support;
-   Maintaining daily reports on call results and activities in the required format;
-   Participating in daily team meetings and discussing call performance metrics;
-   Ensuring a friendly, professional, and helpful communication style in every interaction;
-   Escalating more complex cases to relevant teams when needed.

## Requirements

### 🧭 What makes you a great match:

-   Excellent spoken English (C1/C2) — you feel confident on calls;
-   Strong communication skills and active listening;
-   You’re comfortable talking to new people and keeping conversations engaging;
-   Customer-oriented mindset and positive attitude;
-   Previous experience in a call center or customer support is a plus, but not required;
-   Extroverted personality — you get energy from communication;
-   Ability to follow scripts while staying natural and flexible in conversation.

## Benefits

-   💸 **Flexible payment options:** choose the method that works best for you.
-   🎁 **Financial perks:** Bonuses for holidays, B-day, work milestones and more - just to show we care.
-   📈 **Learn & grow:** We cover courses and certifications — and offer real opportunities to grow your career with us.
-   🥐 **Benefit Сafeteria:** Choose what suits you — sports, language courses, therapy sessions, and more.
-   🎉 **Stay connected:** From team-building events to industry conferences — we bring people together online, offline, and on stage.
-   💻 **Modern Equipment:** We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
-   🕘 **Your schedule, your rules:** Start your day at 9, 10, or even 11 — we care about results, not clock-ins.  
      
    _If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself._

## Apply

[Apply at Gypsy Collective](https://apply.workable.com/gypsy/j/EE481BC225/apply)

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