# Green Card Handler (Foreign Claims)

> Hellas Direct · Bucharest, Romania (Hybrid) · Full-time · Posted 2026-08-07

**Workplace:** hybrid

**Department:** Claims

## Description

**Green Card Handler (Foreign Claims) Job Description**

Hellas Direct is a dynamic and innovative insurtech company dedicated to redefining insurance and making customers' lives better by providing personalized and affordable solutions. We are seeking a detail-oriented and driven Green Card Handler to join our Claims team at our Romania branch. Interested in changing insurance with us?

**What you will be doing**

In this role, you will be managing end-to-end foreign claims (Green Card system / Cross-border accidents), handling and settling communication with international bodies, correspondents, and policyholders, while ensuring compliance with national and international insurance regulations.

**Key Responsibilities**

• Claim Assessment & Handling: Review, register, and evaluate cross-border motor claims (Green Card & 4th EU Directive) for both material damage and bodily injury.

• International Communication: Liaise with foreign correspondents, international Insurance Bureaus, foreign insurance companies, and repair shops to gather facts and negotiate settlements.

• Customer & Partner Support: Communicate clearly with policyholders, claimants, and legal representatives to gather incident details, collect required documentation, and provide status updates.

• Settlement & Liability Determination: Analyze accident reports, establish liability under applicable international and local laws, negotiate fair settlements, and process payouts.

• System & Compliance Management: Maintain accurate digital claim files in our insurtech platforms, monitor pending files, and ensure compliance with Council of Bureaux (CoB) rules and local Romanian regulatory standards (ASF).

• Continuous Improvement: Suggest process enhancements to optimize foreign claim workflows and participate in team knowledge-sharing sessions.

**What we are looking for**

• Strong communication and interpersonal skills.

• Two to three years of experience in handling Motor Claims, specifically within the Green Card system / Foreign Claims / Cross‑Border accidents.

• Fluency in Romanian and English is required (both written and spoken). Knowledge of an additional European language is a strong plus.

• Sound understanding of the Council of Bureaux rules, the 4th/5th EU Motor Insurance Directives, and local insurance regulations.

• Excellent negotiation, communication, and interpersonal skills.

• Strong problem-solving abilities with high attention to detail when reviewing legal/technical documentation.

• Proficiency in modern claims management software and digital tools.

**Benefits**

• Monthly gross salary range is 7.000,00 to 11.500,00 RON.

• Medical Subscription.

• Employee’s discount for car insurance.

• 25 days of annual leave.

• Meal voucher for each working day per month.

## Apply

[Apply at Hellas Direct](https://apply.workable.com/hellasdirect/j/DD865C6A12/apply)

---
Powered by [Workable](https://www.workable.com)