# Veterinary Healthcare Virtual Assistant

> Hello Rache · United States (Remote) · — · Posted 2021-01-18

**Workplace:** remote

## Description

We are a US-based company seeking veterinary medicine-trained staff based in the Philippines.

As a Veterinary Healthcare Virtual Assistant (VHVA), you will work directly with our clients -- veterinary clinics/practices based in the USA.

We help our clients improve workflow, save time, and remove the burden of in-room documentation. A VHVA can also help with back-office and administrative tasks.  

Our goal is to help you succeed in this up-and-coming field of veterinary healthcare virtual assisting. Join the Hello Rache family and apply today!  

**You will have the following responsibilities:**  
  

-   Live virtual scribing

-   Attend to patient communications and interaction (phone/email/video)

-   Respond to inquiries about healthcare services/tasks

-   Gather medical or insurance information

-   Manage appointment calendar

-   Update patient chart records

-   Research helpful information

-   Handle administrative tasks/back-office in a medical setting (e.g. fax/file management, transcription)

## Requirements

You will be successful in this role if you have the following qualifications:

-   You are a graduate of any animal healthcare profession.
-   You have experience with pet insurance.

-   You can speak and write well in English. Proficient with medical terminologies and practices.

-   You can connect with a variety of people and build rapport

-   You have good attention to detail, especially in written reports

-   You are comfortable with virtual technologies and can quickly learn.

-   Internet subscription/speed: At least 10mbps (DSL/Fiber only)

-   Have reliable computer hardware and software (will be verified by our tech team)

-   Have a webcam and headset

-   Able to work at night i.e 11 pm-8 am (8 am - 5p m Arizona time)
-   **DVM graduates and licensed DVMs are encouraged to apply.**
-   **Candidates with veterinary work experience are encouraged to apply.**

**Minimum & Recommended System Requirements**

**MINIMUM:**

**WINDOWS**

Operating System: Windows 11 24H2 Home/Pro (64-bit) – Genuine License Required 

CPU: Intel Core i5, 8th Gen or newer / AMD Ryzen 3 Series or newer  
(Must be on Microsoft’s approved CPU list)

Memory: 8 GB RAM

Internet: At least 10 Mbps DSL/Fiber (LTE allowed only as a backup)

**macOS**

Operating System: macOS 14 Sonoma  
(macOS 15 Sequoia support preferred) 

MacBook Air: 2020 or newer

MacBook Pro: 2018 or newer

iMac: 2019 or newer

Mac Mini: 2018 or newer 

Mac Pro: 2019 or newer

iMac Pro: 2017

Memory: 8 GB RAM 

Storage: 128 GB SSD

Internet: At least 10 Mbps DSL/Fiber (LTE allowed as backup)

**RECOMMENDED:**

**WINDOWS**

Operating System: Windows 11 Pro (64-bit) – Genuine License Required

CPU: Intel Core i5 or i7, 8th Gen or newer / AMD Ryzen 5 3000 Series or newer

Memory: 16 GB RAM

Storage: 128 GB SSD or higher 

Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed only as a backup)

**macOS**

Operating System: macOS 15 Sequoia

Model: Any Apple Silicon Mac (M1, M2, or M3 series)

Memory: 16 GB RAM 

Storage: 256 GB SSD 

Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed as backup)

**Peripherals for all systems:**

High-quality headset with a microphone  
(Recommended: Plantronics Audio 628 USB or equivalent)

High Quality HD Webcam (720p or 1080p)  
(Recommended: A4Tech PK-910H or equivalent)

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## Benefits

### **Competitive Pay Rates**

Our pay rates are one of the highest in the industry along with other long-term benefits.

### **Free Training & Certification**

We provide free training at no cost to you. Upon completion, you will receive a certificate and become a Certified Hello Rache Healthcare Virtual Assistant®.

### **Work From Home**

Have the ability to work from the comfort of your own home. No more commuting; spend more time with your family and friends.

### **Long-Term Work Relationship**

You will work with the same client consistently, leading to the development of a long-lasting work relationship.

### **US-Based Clients**

Our Healthcare Virtual Assistants® work with doctors and other medical professionals based in the USA.

### **Passionate Community**

Join the Hello Rache family and become a part of a growing, passionate, and dedicated group of Healthcare Virtual Assistants®.

## Apply

[Apply at Hello Rache](https://apply.workable.com/hello-rache/j/729FDEE6D1/apply)

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