# Software Engineer (Back-End Oriented)

> HelloGov AI · Miami, United States · Full-time · Posted 2025-11-12

**Salary:** USD 100,000–130,000

**Workplace:** on_site

**Department:** Engineering

## Description

### 🚀 About HelloGov AI

HelloGov AI is a Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registrations — making them faster, easier, and stress-free through our marketplace of trusted couriers.

Located in the heart of Brickell, we’re building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience.

### 💻 Role Overview

We’re seeking a **Back-End Oriented Software Engineer** to join our on-site engineering team in Miami.

In this role, you’ll design and maintain the systems that power HelloGov’s core platform — including **real-time communication, telephony, and workflow orchestration** built on Twilio. You’ll work with a modern tech stack (Python, PostgreSQL, GraphQL, REST APIs, Socket.io) and collaborate closely with front-end engineers using **Next.js** and **NestJS** to deliver seamless, scalable experiences.

This position is ideal for engineers who enjoy solving complex architectural problems, optimizing performance, and working on meaningful systems that help real people every day.

## Requirements

### ⚙️ Responsibilities

-   Design, develop, and maintain scalable **backend services** with a focus on performance and reliability.
-   Build and optimize **GraphQL and REST APIs** for internal and external applications.
-   Implement **real-time communication features** using Socket.io and Twilio.
-   Integrate and extend **Twilio services**, including:

-   Twilio Sync (data synchronization)
-   Twilio TaskRouter (intelligent task routing and workforce management)
-   Twilio Telephony (call flows, IVRs, and customer communication)

-   Collaborate with front-end engineers (Next.js / NestJS) to build seamless, high-performance integrations.
-   Work with product managers and QA engineers to plan and ship high-quality features.
-   Troubleshoot and debug across the stack; continuously improve reliability and performance.
-   Write clean, maintainable, and well-tested code following best practices.

### 🧩 Qualifications

-   3+ years of experience building **backend systems**
-   Strong proficiency in **TypeScript** and experience with **NestJS** (or similar frameworks)
-   Familiarity with **Next.js** and modern frontend integration workflows
-   Proven experience building and maintaining **GraphQL** and **REST APIs**
-   Solid understanding of **PostgreSQL** and relational database design
-   Experience with **real-time systems** (Socket .io or WebSockets)
-   Hands-on experience with **Twilio services** (Sync, TaskRouter, or Telephony)
-   Strong debugging and problem-solving skills
-   Comfortable working **on-site** in Brickell, Miami

### 🌟 Nice-to-Have

-   Experience with **cloud platforms** (AWS, GCP, or Azure).
-   Knowledge of **Docker**, containerization, and CI/CD pipelines.
-   Experience in **performance optimization** or scaling distributed systems.
-   Familiarity with **Redis** or other caching solutions.

## Benefits

### 💰 Compensation & Benefits

-   **Salary:** $100,000–$130,000/year (based on experience)
-   **On-site perks:** Complimentary breakfast, snacks, and parking pass
-   **Health benefits:** Aetna Health, Vision, and Dental Insurance
-   **Career growth:** Opportunities to scale with a fast-growing AI startup

### 🧭 Why Join HelloGov AI

At HelloGov AI, you’ll build the systems that help **hundreds of thousands** of people interact seamlessly with government services. You’ll collaborate with an ambitious, talented engineering team using modern tools to solve real-world problems — all from our vibrant Brickell office.

If you’re driven by innovation, love technical challenges, and want to see your work make a tangible impact, this is your place.

## Apply

[Apply at HelloGov AI](https://apply.workable.com/hellogov/j/BA86918525/apply)

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