# Patient Care Coordinator (Temporary 6 to 9 Months)

> Hireframe · Philippines (Remote) · Contract · Posted 2026-09-24

**Workplace:** remote

## Description

You will own the managed service: from the moment a contract is signed through to referral, consent, installation, reporting, and ongoing account health. You will also be the bridge between our commercial team and the health and social care sector — helping the business communicate in the right language, build the right relationships, and deliver against contracted SLAs.

This is not a pure account management role and it is not a pure support role. It requires someone who combines genuine care sector expertise with the ability to operate inside a fast-paced commercial startup.

**Duties and Responsibilities**

**Managed Service Delivery**

-   Own the end-to-end delivery process for new and existing customer accounts — from project scoping through to live deployment
-   Proactively contact service users to gain informed consent, address concerns, and book installations
-   Manage sensitive conversations around capacity, guardianship, and digital inclusion with empathy and professionalism
-   Coordinate installers, ensuring they are properly briefed and that each visit is appropriate for the service user
-   Recover and maintain SLA compliance across contracted accounts

**Customer Relationships & Trust Building**

-   Build trusted relationships with frontline staff, team leads, social workers, OTs, and local authority managers
-   Navigate the cultural and organisational dynamics of health and social care — including resistance to technology adoption
-   Lead on the ongoing account health of key contracts, including our London local authority partnership
-   Conduct regular check-ins with customers to understand blockers, gather feedback, and identify expansion opportunities
-   Represent the organization at CPD sessions, webinars, and sector events as a credible brand advocate

**Internal Contribution**

-   Act as the voice of the sector internally — helping sales, marketing, and product use correct terminology and content
-   Work with the CRO to scope new projects and provide delivery intelligence that informs commercial proposals
-   Contribute to the strategic design of the managed service model — including decisions around ARC partnerships, installer hiring, and team structure
-   Report on referral volumes, consent rates, installation timelines, and SLA performance to the CEO and
-   CRO on a defined cadence
-   Feed customer insights into product development

## Requirements

-   Meaningful experience in health and social care — as a practitioner, technologist, or project lead (not just an adjacent role)
-   Proven ability to build trust with frontline care staff, social workers, and local authority professionals
-   Experience managing complex, multi-stakeholder projects with sensitive human dimensions
-   Strong understanding of consent processes, including capacity and guardianship considerations
-   Comfortable in both strategic conversations and hands-on delivery — this role requires both
-   Resilient and adaptable — able to pivot when things don't go to plan

**Highly Desirable**

-   Specific experience with technology-enabled care (TEC), assistive technology, or remote monitoring
-   Background in or strong familiarity with domiciliary care or local authority commissioning
-   Experience presenting to professional audiences or delivering CPD/training
-   Familiarity with the challenges of digital inclusion for older adults and people living with dementia

**Mindset**

-   Person-centred by default — you measure success by outcomes for individuals, not just business metrics
-   Commercially aware enough to understand that sustainable impact requires a viable business
-   A natural communicator who can adapt your register from a service user's kitchen table to a local authority boardroom
-   Not precious about job titles or role boundaries — willing to pick up the phone and do what is needed

## Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

-   Permanent remote work flexibility
-   Paid Time Off
-   Health Maintenance Organization (HMO) coverage
-   Annual performance bonuses
-   Dedicated coaches offer an extra channel of support and skill-building
-   Opportunities for professional growth

\* Applicable for full-time permanent roles

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

**Learn More**

**Stay updated on open roles and industry insights.**

Follow us on:

-   [Instagram](https://www.instagram.com/hireframe?igsh=MW15am5hem9tNnV5cQ%3D%3D&utm_source=qr)
-   [Facebook](https://www.facebook.com/profile.php?id=61579140823276&mibextid=wwXIfr&rdid=ZuLtKxs0JAAY03F5&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1BCYoJdzge%2F%3Fmibextid%3DwwXIfr#)
-   [LinkedIn](https://www.linkedin.com/company/hireframe/posts/?feedView=all)
-   [YouTube](https://www.youtube.com/@Hireframe)
-   Visit our website: [www.hireframe.com](http://www.hireframe.com/)[](https://www.hireframe.com/)  
    

**Tune in to our What Worked podcast  
**  
Check out [What Worked podcast](https://www.youtube.com/@WhatWorked), hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.

## Apply

[Apply at Hireframe](https://apply.workable.com/hireframe/j/2AB53E7DAF/apply)

---
Powered by [Workable](https://www.workable.com)