# Customer Solutions Associate

> Hireframe · Philippines (Remote) · Full-time · Posted 2025-08-05

**Workplace:** remote

## Description

**Team Oversight**

• Supervise and support two part-time Virtual Assistants who provide live session support

• Set schedules, communicate expectations, and review task performance

• Serve as the escalation point for scheduling conflicts, technical issues, or coverage gaps

• Jump in to assist with live session support when schedules require overflow coverage Live Research Support (As Needed)

• Join online sessions early to confirm tech readiness for participants and moderators

• Troubleshoot common issues with internet, video, audio, or screen sharing

• Start recordings and monitor session launches for technical success

• Respond quickly to team messages or technical interruptions during sessions UX Tool Troubleshooting & Summarization

• Investigate and document issues within the UX tool (where live sessions are hosted)

• Escalate unresolved or recurring problems to Product or Engineering teams

• Summarize findings in clear, written reports for internal team awareness and follow up Administrative & Operational Support

• Support the Customer Solutions Manager and Associate Director with admin needs

• Assist with internal documentation, scheduling, meeting notes, and follow-ups

• Take ownership of repeatable tasks that free up leadership for higher-level priorities

• Help maintain knowledge base materials and organize process improvements

## Requirements

• Strong spoken and written English – you’ll be supporting internal teams and occasionally clients

• Experience managing or supervising others, particularly remote or part-time workers

• Technical confidence with tools like Zoom, Microsoft Teams, Google Meet, screen sharing, etc.

• Calm and clear communicator under pressure or in fast-moving situations

• Organized and self-motivated, with the ability to juggle multiple responsibilities

• Willingness to learn the platform and internal tools (UX tool, Zendesk, Jira, Confluence)

• Available to work in Eastern Time (ET) hours with up to 2 hours of buffer time

## Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

-   Permanent remote work flexibility
-   Paid Time Off
-   Health Maintenance Organization (HMO) coverage
-   Annual performance bonuses
-   Dedicated coaches offer an extra channel of support and skill-building
-   Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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## Apply

[Apply at Hireframe](https://apply.workable.com/hireframe/j/67B34B6650/apply)

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