# Customer Support Specialist

> Hireframe · Philippines (Remote) · Part-time · Posted 2026-04-22

**Workplace:** remote

## Description

We are seeking a detail-oriented and customer-focused Customer Experience & E-commerce Coordinator to support day-to-day operations across multiple storefronts. This role is ideal for someone who thrives in a fast-paced, creative environment and enjoys delivering a high-touch experience to premium clientele, particularly in the wedding and events space.

You will serve as the primary point of contact for customer inquiries while also supporting e-commerce operations, social media, and administrative tasks. This role requires strong written communication, sound judgment, and the ability to work independently with minimal oversight

**Customer Support & Order Management**

-   Manage customer inquiries across papers (website and email), Etsy, and Nexcards
-   Respond to quote requests, product questions, timeline inquiries, and order status updates
-   Provide a high-quality, personalized customer experience for wedding clients

**E-commerce & Operations Support**

-   Update and manage Etsy listings and product listings on the website
-   Assist with order coordination and general storefront maintenance
-   Handle invoicing, including creating, sending, and tracking invoices

**Social Media Support**

-   Post content on Instagram for the company papers
-   Assist with caption writing and content scheduling (scope to be finalized during onboarding)

**Ad Hoc Projects**

-   Support outreach efforts to wedding planners in target markets (Washington DC and Houston)
-   Execute small operational projects as needed

**Future Scope (Phase 2)**

-   Support cold outbound efforts to wedding planners using structured outreach playbooks

## Requirements

**Must haves**

-   Excellent written English with a warm, professional tone
-   Strong customer service mindset with patience and attention to detail
-   Experience working with e-commerce platforms, particularly Etsy
-   Familiarity with Instagram posting, captions, and scheduling tools
-   Comfortable managing invoicing processes
-   Highly self-directed with the ability to work independently
-   Strong judgment and ability to handle nuanced customer scenarios

**Nice to haves**

-   Experience in weddings, events, hospitality, or other high-touch service industries

-   Background in stationery, print-on-demand, or design-related businesses

-   Basic design sensibility and brand awareness

-   Familiarity with Pinterest as a marketing or sales channel

-   Experience with cold outreach or lead generation

## Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

-   Permanent remote work flexibility
-   Paid Time Off
-   Health Maintenance Organization (HMO) coverage
-   Annual performance bonuses
-   Dedicated coaches offer an extra channel of support and skill-building
-   Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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## Apply

[Apply at Hireframe](https://apply.workable.com/hireframe/j/6A1C4A56B3/apply)

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