# Customer Support Specialist (Urgent)

> Hireframe · Philippines (Remote) · Full-time · Posted 2026-07-07

**Workplace:** remote

## Description

We're looking for a highly organized **Customer Support Specialist** to support our Client Success team with administrative and operational tasks. This role is ideal for someone who enjoys keeping processes organized, working behind the scenes to ensure a great client experience, and managing multiple priorities with accuracy and attention to detail.

**Responsibilities**

-   Prepare and format client-facing quotes and renewal proposals based on Customer Success Manager (CSM) inputs.
-   Generate contracts, order forms, and renewal agreements, and route documents for e-signature while tracking completion.
-   Maintain accurate client records in Salesforce (or similar CRM), including opportunities, renewal dates, contract details, and activity logs.
-   Support renewal and cancellation workflows by preparing documentation and coordinating with Client Success, Billing, and Finance teams.
-   Draft and send routine client communications using approved templates.
-   Organize and maintain shared proposal libraries, templates, and client documentation.
-   Coordinate scheduling and meeting logistics, including calendar invites, reminders, and meeting materials.
-   Proactively identify missing information, errors, or upcoming deadlines and follow up to keep projects moving.
-   Assist with Client Kickoffs, Quarterly Business Reviews (QBRs), and Success Plan coordination.

## Requirements

-   2+ years of experience in an administrative, sales operations, client success, customer support, or coordinator role.
-   Exceptional attention to detail, particularly when working with pricing, contracts, and client information.
-   Experience using CRM platforms such as Salesforce or HubSpot.
-   Comfortable working with e-signature platforms (DocuSign, Adobe Sign, PandaDoc, etc.).
-   Proficient with Microsoft Office and/or Google Workspace.
-   Strong written communication skills with a professional, client-facing tone.
-   Excellent organizational and time management skills with the ability to prioritize multiple requests.
-   Able to work independently and maintain confidentiality when handling sensitive client and pricing information.

**Ideal Candidate**

-   Process-oriented and enjoys keeping work organized.
-   Proactive and dependable, with a strong sense of ownership.
-   Comfortable supporting multiple stakeholders in a fast-paced environment.
-   Takes pride in producing accurate, polished work and delivering a great internal and external customer experience.

## Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

-   Permanent remote work flexibility
-   Paid Time Off
-   Health Maintenance Organization (HMO) coverage
-   Annual performance bonuses
-   Dedicated coaches offer an extra channel of support and skill-building
-   Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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