# Customer Operations Specialist

> Hireframe · Philippines (Remote) · Full-time · Posted 2025-10-23

**Workplace:** remote

## Description

We are seeking a **highly organized, detail-oriented Customer Operations Specialist** to support our Account Directors (ADs) in delivering exceptional client experiences. In this internal-facing role, you’ll help power the operational engine behind client success—handling workflows, managing deliverables, and ensuring smooth team execution.

This position is ideal for someone who thrives in fast-paced environments, values structure and clarity, and is eager to contribute to customer growth and retention through behind-the-scenes operational excellence. While not client-facing, your contributions will have a direct impact on our clients' outcomes, enabling ADs to stay focused on strategy and relationship building.

**This role will be working from home permanently and during U.S. CST business hours.**

**Tactical Execution**

-   Compile usage, engagement, and ROI metrics using dashboards and internal platforms
-   Generate visuals and insights for reporting and meeting prep
-   Build and maintain internal and client-facing slide decks
-   Draft and distribute structured agendas
-   Maintain file hygiene and version control
-   Manage task status boards (Asana) and update deliverable logs

**Workflow QA & Reporting**

-   Audit weekly operational workflows for compliance and timeliness
-   Identify and surface process gaps or missed steps to ADs or Pod Directors
-   Summarize weekly QA outcomes and recommend adjustments

**Light Strategic Insight Support**

-   Track themes across tickets, usage, and internal feedback
-   Maintain a "value signals" tracker to highlight wins or ROI patterns
-   Flag product or usage anomalies for AD review during renewal planning

## Requirements

-   2–5 years of experience in customer operations, administrative support, project coordination, or client services
-   Experience in a SaaS, tech-enabled services, or any fast-paced, process-driven environment is preferred.
-   Familiarity with customer success teams or agency-style client operations is a plus
-   Proficiency with **PowerPoint / Google Slides** — strong formatting and visual clarity
-   Comfortable working with **Excel** (basic pivot tables, vlookups, formatting charts)
-   Skilled in using **task/project management tools**: Asana, Trello, Monday.com, etc.
-   Familiar with at least one BI or reporting tool: **PowerBI, Looker, Tableau, SuperBlocks**
-   Experience with CRM systems like **Salesforce**, and client ticketing tools like **Zendesk**
-   Strong written communication for producing agendas, documentation, and clear updates

## Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

-   Permanent remote work flexibility
-   Paid Time Off
-   Health Maintenance Organization (HMO) coverage
-   Annual performance bonuses
-   Dedicated coaches offer an extra channel of support and skill-building
-   Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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