# Accounts Receivable Associate (MX)

> Hireframe · Mexico (Remote) · Full-time · Posted 2025-03-04

**Workplace:** remote

## Description

We seek a dedicated and proactive Accounts Receivable (AR) Associate to join our team. The ideal candidate will have a strong background in AR processes, excellent problem-solving skills, and a commitment to providing exceptional customer service

This role will be working from home permanently and during U.S. business hours.

**Duties and Responsibilities**

-   Ensure performance meets/exceeds standard level agreements (SLAs)
-   Process customer refunds
-   Manage internal help desk and provide exemplary service to requesters
-   Exercise due diligence before requesting assistance
-   Input pertinent information regarding payments in the internal system
-   Respond to all inquiries or requests in a timely fashion
-   Identify short payments and forward them to the Collector for review and resolution
-   Perform research and resolution of unidentified and/or unapplied cash by contacting internal stakeholders and/or customers via phone and/or mail
-   Creating inter-company journal entries, completing the appropriate applications, and reconciling the cash applied to the cash received
-   Own customer communications and issues from initial contact until resolution
-   Enhances organization/department reputation by accepting ownership for new and existing requests; always exploring opportunities to add value
-   Partner with internal stakeholders and managers to identify areas of opportunities to achieve optimized results for all teams
-   Maintaining unapplied Cash position at a minimum level and timely addressing sync issues between internal systems
-   Performs other related duties as assigned by management

## Requirements

-   1-2+ years of finance/accounting experience in the area of Accounts Receivable
-   Bachelor’s degree in Finance, Accounting, or a relevant field
-   Detail-oriented
-   Strong analytical and problem-solving skills
-   Excellent time management skills with a proven ability to meet deadlines.
-   Ability to work in a fast-paced environment with tight deadlines
-   Ability to organize and prioritize
-   Skilled user of Microsoft Office
-   Experience with NetSuite and/or HighRadius a plus

## Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

-   Permanent remote work flexibility
-   Annual performance bonuses
-   Dedicated coaches offer an extra channel of support and skill-building
-   Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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