# IT Operations

> Hourly, Inc. · El Poblado, Colombia (Hybrid) · Full-time · Posted 2026-04-27

**Salary:** unknown currency 3,000,000–4,000,000

**Workplace:** hybrid

**Department:** General & Administration

## Description

We are looking for a highly organized and detail-oriented Executive Assistant – IT Operations to support day-to-day operational execution across both people and technology functions.

This role will play a critical part in ensuring smooth employee lifecycle processes while also managing core IT coordination tasks such as access provisioning, systems administration, and equipment logistics. The ideal candidate is process-driven, tech-savvy, and comfortable working cross-functionally in a fast-paced environment.

### **Key Responsabilities**

**IT Operations**

-   Set up new hire laptops remotely. 

-   Manage **user account provisioning and deprovisioning** across internal systems (e.g., Google Workspace, Slack, ATS, HRIS, SaaS tools)
-   Maintain and audit **access controls and permissions**, ensuring security and compliance
-   Coordinate **equipment logistics** (ordering, shipping, retrieval, inventory tracking)
-   Serve as the first point of contact for **basic IT support requests** and escalate when needed. 
-   Support the implementation and administration of new tools and systems
-   Ensure smooth **onboarding/offboarding IT workflows**

## Requirements

-   1+ years of experience in **operations, IT support, or administrative roles**
-   Strong familiarity with **SaaS tools and user management systems** (e.g., Google Workspace, Slack, Notion, HRIS, ATS)
-   High attention to detail and strong organizational skills
-   Ability to manage multiple workflows and prioritize effectively
-   Strong communication skills (written and verbal)
-   Comfortable handling **confidential information**
-   Proactive mindset with a focus on process improvement
-   English skills.

**  
Nice to Have**

-   Basic understanding of **IT security and access management best practices**
-   Experience with **remote team operations**
-   Familiarity with tools like **Okta, Jira, or similar**

## Benefits

• All statutory benefits per Colombian labor law (health, pension, severance, prima de servicios)

• Prepaid medicine

• Yearly Academic Budget

• Work from abroad policy

• Home office setup

## Apply

[Apply at Hourly, Inc.](https://apply.workable.com/hourly/j/69528677A7/apply)

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