# Nurse Manager - Agency & Complex Care

> HRM Homecare Services · Kilmarnock, United Kingdom · Full-time · Posted 2026-04-16

**Salary:** GBP 35,000–45,000

**Workplace:** on_site

**Department:** SMT

## Description

The Nurse Manager will be responsible for overseeing the day-to-day operations of the nurse agency and the delivery of high-quality complex care packages in the community. This role ensures safe, effective, and person-centred care while maintaining regulatory compliance, managing staff, and supporting business growth.

## Requirements

**Clinical Leadership & Governance**

-   Provide strong clinical leadership across all agency and complex care services
-   Ensure all care delivered meets current clinical standards, best practices, and regulatory requirements
-   Conduct clinical audits, risk assessments, and implement quality improvement plans
-   Act as the clinical escalation point for complex cases and incidents

**Complex Care Management**

-   Oversee the assessment, planning, implementation, and evaluation of complex care packages
-   Develop and review person-centred care plans tailored to individual needs
-   Liaise with multidisciplinary teams (GPs, consultants, therapists, commissioners)
-   Ensure safe management of clinical interventions (e.g., tracheostomy care, ventilation, PEG feeding, medication management)

**Staff Management & Development**

-   Recruit, train, and supervise nurses and healthcare staff
-   Conduct regular supervisions, appraisals, and competency assessments
-   Ensure all staff maintain up-to-date clinical skills and mandatory training
-   Manage rotas to ensure safe staffing levels and continuity of care
-   Participate in “out of hour” requirements.

**Agency Operations**

-   Oversee daily agency operations, including staffing coordination and client allocation
-   Build and maintain relationships with clients, families, and commissioners
-   Support business development by identifying new opportunities and partnerships
-   Ensure efficient service delivery aligned with organisational goals

**Compliance & Quality Assurance**

-   Ensure compliance with all relevant legislation, policies, and safeguarding requirements
-   Maintain accurate clinical records and documentation
-   Lead investigations into incidents, complaints, and safeguarding concerns
-   Prepare for inspections and ensure readiness for regulatory reviews

**Communication & Stakeholder Engagement**

-   Act as the key point of contact for clients, families, and external professionals
-   Provide clear and effective communication across all levels of the organisation
-   Promote a culture of openness, professionalism, and continuous improvement

## Benefits

-   Competitive salary
-   Career progression opportunities
-   Supportive and dynamic working environment
-   Opportunity to shape and grow a service

## Apply

[Apply at HRM Homecare Services](https://apply.workable.com/hrm-homecare-services/j/9D55DBD513/apply)

---
Powered by [Workable](https://www.workable.com)