# Service Dispatcher

> Hunter Recruitment Advisors · Westminster, United States · Full-time · Posted 2025-08-21

**Salary:** From USD 20

**Workplace:** on_site

**Department:** Tim Kyle Electric

## Description

At Tim Kyle Electric, Heating & Cooling, we believe in more than just providing top-quality service—we believe in building rewarding careers. As a family-owned company, we are built on integrity, teamwork, and a commitment to excellence, creating a workplace where every team member is valued and supported. We offer competitive benefits, ongoing training, and opportunities for growth in a customer-focused environment. If you are passionate, dedicated, and ready to make a difference, we invite you to join our team. At Tim Kyle, a fulfilling career and a strong sense of community come together to shape the next chapter of your professional journey.

**We're hiring a Service Dispatcher!**

**Pay: $20/hr+ range**

Are you an organized, self-motivated, customer-oriented professional who thrives in a fast-paced environment? If you’re looking for a rewarding career with opportunity to grow, this is the opportunity for you!

You also enjoy **excellent benefits**, including:

-   Insurance Options
-   PTO + (9) Paid Holidays
-   Family-Owned & Operated
-   Work-Life Balance
-   Weekly Breakfast Meetings
-   Fun Team Events
-   Ongoing Support & Development

  
**ABOUT THIS JOB**

As a service dispatcher, you are responsible for coordinating daily schedules for electrical and HVAC technicians, optimizing routes, ensuring timely service, and providing excellent customer service through phone support.

**Dispatching & Scheduling**

-   Assign service calls to electricians and HVAC technicians based on skills, location, and workload.
-   Monitor job progress in real time, adjusting schedules for emergencies or delays.
-   Optimize routes to reduce travel time and maximize billable hours.
-   Communicate schedule changes to technicians promptly.

**Customer Service & Phone Support**

-   Answer incoming calls as needed, providing courteous and professional service.
-   Schedule appointments, gather job details, and confirm customer information.
-   Handle customer inquiries, concerns, and follow-up calls.
-   Enter customer data and job notes accurately into the CRM system.

**Administrative Duties**

-   Track technician availability
-   Ensure work orders are complete and properly documented.
-   Assist in preparing daily and weekly technician performance reports.
-   Coordinate with warehouse or purchasing for parts and materials as needed

**Skills & Qualifications**

-   Strong multitasking and organizational skills.
-   Excellent verbal communication and active listening.
-   Proficiency with CSM system
-   Knowledge of basic electrical and HVAC terminology.
-   Ability to handle high call volume while maintaining accuracy

**Performance Metrics**

-   Average dispatch-to-arrival time.
-   Technician productivity and utilization rate.
-   Customer satisfaction scores (post-service surveys).
-   First-call resolution rate for phone inquiries.

## Requirements

-   High School Diploma/GED is required, some college preferred.
-   Experience working with a skilled trades and/or home services related company preferred but not required.
-   Excellent organizational skills, self-starter and reliable.
-   High level of accuracy and attention to detail.
-   Exceptional verbal and written communication skills.
-   Courteous, professional manner, and strong customer service skills.
-   Strong computer literacy and typing skills.
-   Excellent multitasking and follow-up skills.
-   Able to work both independently and as part of a team.

## Apply

[Apply at Hunter Recruitment Advisors](https://apply.workable.com/hunter-recruitment-advisors/j/1B954646CD/apply)

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