# Customer Service Representative

> Hunter Recruitment Advisors · Montpelier, United States · Full-time · Posted 2026-09-16

**Salary:** USD 18–23

**Workplace:** on_site

**Department:** Lloyd Home Service

## Description

**Customer Service Representative (CSR)** **– Montpelier, VT (full-time/onsite)**

_**Tired of always feeling like a number?**_

_**Ever wanted to work with a leadership team that has your back?**_

_**Do you wish you were valued so much by what you already bring to the table that an owner would, in turn, invest in your future and provide you with a better opportunity?**_

_Give us a chance to show you why we are different!_

At **Lloyd Plumbing, Heating, Cooling, Electrical**, we believe that work should be enjoyable, and that's why we're not your typical HVAC/plumbing company. We're a team of passionate professionals who love what we do, and we're looking for a Customer Service Representative to join us in creating an exciting, inclusive, and fun work environment.

**Employee Perks & Benefits:**

-   **Competitive hourly wage** (weekly payroll) = $18-23/hour (depending on experience)
-   **401(K) Retirement Plan** + 3% company match
-   **Healthcare coverage** (company pays 90% employee’s medical coverage) + dental & vision
-   **PTO, Vacation & Sick Pay** (first 0-2 years = 1 week PTO/Vacation and 40 hours sick pay)
-   **Paid holidays** – available after 90 days of employment (includes New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas) 

-   ALSO - **paid birthday off!** 
-   **Company breakfast 2x a week + free refreshments**
-   **Company-provided** uniforms
-   **Paid** training, classes, tuition, and books with a 2-year payback agreement
-   **FREE** Golfing at Woodbury Golf Course under our membership
-   **Company-sponsored** training and team-building events
-   **Additional employee rewards/incentives** (activities, parties, gatherings & more)

**Key Responsibilities**

-   Strong commitment to world-class customer service.
-   Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand.
-   Provide superior oral/written communication and the ability to convey information clearly and effectively.
-   Ability to work well and quickly under pressure.
-   A knack for effective time management, organization, and prioritizing.
-   Execute strong decision-making, change management, and negotiation skills.
-   Ensure proper, accurate job notes in the system and in databases used to communicate with customers, departments, and technicians.
-   Participate in rotational after-hours call-taking, remotely (1–2 weeks per month for Club Membership emergency requests).
-   Build solid, productive relationships with team members and customers.
-   Provide timely feedback to management on any issues or needs.

**Skills/Qualifications**

-   You are excited about making a difference in people's lives every day.
-   You are well-groomed and maintain a neat & professional appearance.
-   Strong customer service and communication skills.
-   You demonstrate an excellent work ethic, team player.
-   Minimum education: High School Diploma or GED.
-   1–2 years of call center experience (preferred, not required) or other previous customer service experience.
-   Must be computer literate, with the ability to navigate through software applications (i.e., MS Outlook, Excel & Word).
-   Previous experience working with business management software tools preferred.
-   Ability to effectively handle multiple tasks in a fast-paced environment.
-   Strong attention to detail and ability to work well under pressure.

_Lloyd Plumbing, Heating, Cooling, Electrical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

## Apply

[Apply at Hunter Recruitment Advisors](https://apply.workable.com/hunter-recruitment-advisors/j/238C4126DE/apply)

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