# Service & Plumbing Manager

> Hunter Recruitment Advisors · Raymond, United States · Full-time · Posted 2026-10-23

**Salary:** USD 85,000–95,000

**Workplace:** on_site

## Description

**Service & Plumbing Manager**

**Location:** Newnan, Georgia  
**Department:** HVAC Service & Plumbing

**Position Summary**

The Service & Plumbing Manager is responsible for the overall financial performance, operational efficiency, leadership, and continued growth of Progressive Heating, Air & Plumbing's HVAC Service and Plumbing departments.

This position is a key member of the company's leadership team and is accountable for achieving departmental revenue, profitability, productivity, customer satisfaction, and employee performance goals.

The ideal candidate is a results-driven leader who understands the financial and operational components of a successful home services business. This individual must be capable of developing high-performing teams, managing departmental budgets, analyzing key performance indicators (KPIs), and implementing consistent processes that support sustainable growth.

This is a business leadership and operational management position, not a technical training position. While HVAC and plumbing industry knowledge is valuable, success in this role will be measured primarily through financial results, operational execution, employee development, and customer experience.

**  
Key Responsibilities**

**Financial Management**

-   Own P&L accountability for both departments
-   Develop and manage budgets, monitor KPIs (revenue per tech, average ticket, gross margin, labor efficiency)
-   Identify cost reduction and revenue growth opportunities
-   Ensure pricing and service agreements support profitability

**Operations**

-   Direct daily operations for efficient, profitable service delivery
-   Optimize technician utilization, scheduling, and capacity
-   Maintain appropriate staffing levels and minimize inefficiencies
-   Use ServiceTitan for performance monitoring
-   Oversee fleet, equipment, and inventory management

**Team Leadership**

-   Supervise, coach, and hold team accountable to performance standards
-   Conduct reviews, address performance issues, and develop employees
-   Partner with trainers on skill development
-   Participate in hiring, onboarding, and disciplinary decisions

**Performance Management**

-   Track departmental scorecards against Nexstar benchmarks
-   Monitor KPIs: revenue vs. budget, billable efficiency, maintenance agreements, callbacks, customer satisfaction, online reviews
-   Implement corrective action plans when needed

**Customer Experience**

-   Ensure consistent service quality and professionalism
-   Resolve escalated concerns promptly
-   Monitor feedback and support customer retention

-   Business Development
-   Grow revenue through repair, replacement, and maintenance opportunities

-   Increase maintenance agreement memberships
-   Expand plumbing market penetration

**Strategic Collaboration**

-   Participate in leadership meetings and planning
-   Execute quarterly priorities and provide regular updates
-   Support company-wide systems and process improvements

## Requirements

-   Minimum 5 years of progressive leadership experience managing service-based operations
-   Proven track record managing multiple employees and significant revenue responsibility
-   Experience in HVAC, plumbing, electrical, or related residential home services (HVAC/plumbing preferred but not required)
-   Background working in a structured, KPI-driven organization
-   Familiarity with ServiceTitan and Nexstar is a plus
-   Demonstrated success managing departmental financial performance and profitability
-   Strong people leadership with ability to build relationships and develop employees
-   Experience establishing clear expectations and conducting difficult conversations when necessary
-   Proven ability to hold teams accountable and drive results
-   Track record of improving operational efficiency and team performance

## Benefits

**Benefits Offered:**

-   Competitive salary with bonus potential
-   Health, dental, and vision insurance
-   401(k) with company match
-   Paid time off and holidays
-   Company vehicle & gas card, tablet, and uniforms
-   Ongoing training and growth opportunities
-   A supportive and family-oriented work environment

## Apply

[Apply at Hunter Recruitment Advisors](https://apply.workable.com/hunter-recruitment-advisors/j/E9E5F9C36C/apply)

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