# Customer Success Manager

> Huzzle · South Africa (Remote) · Full-time · Posted 2026-03-18

**Workplace:** remote

**Department:** Account Manager / Client Success Manager

## Description

### **About Huzzle**

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team.  
  
**Job Summary**

We are hiring a highly proactive and strategic **Customer Success Manager (CSM)** to manage and grow a portfolio of B2B clients. This is a client-facing role focused on driving campaign performance, optimizing outbound strategies, and building long-term partnerships.

You will act as the bridge between clients and campaign execution—owning results, improving performance, and ensuring consistent delivery of high-quality leads.

### **Key Responsibilities**

-   Act as the primary point of contact for **30–40 B2B clients**
-   Build strong, long-term client relationships based on **trust, transparency, and performance**
-   Lead regular client check-ins to review results, gather feedback, and align on strategy
-   Develop a deep understanding of each client’s **business model, ICP, and lead generation goals**
-   Design and execute **outbound cold email campaigns** aligned with client objectives
-   Write compelling, high-converting **cold email copy**
-   Segment target audiences to maximize campaign relevance and performance
-   Monitor **deliverability, inboxing, and campaign health**
-   Apply best practices to minimize bounce rates and avoid spam filters
-   Analyze campaign performance and identify **optimization opportunities**
-   Continuously improve campaigns through **A/B testing and iteration**
-   Refresh messaging to prevent audience fatigue
-   Proactively identify and resolve issues before escalation
-   Drive **client satisfaction, retention, and referrals**
-   Represent the company with professionalism and commercial awareness

## Requirements

-   Proven experience in **lead generation**
-   Proven experience in **outbound sales**

-   Hands-on experience with **cold email, LinkedIn outreach, or cold calling**
-   Strong understanding of **B2B sales funnels and lead generation strategies**
-   Experience managing **multiple clients or accounts simultaneously**
-   Excellent communication and client management skills
-   Strong **analytical thinking and problem-solving abilities**
-   Comfortable working in a **fast-paced startup environment**
-   Willingness to work flexible hours aligned with **CST timezone**

**Technical Tools Experience (Preferred):**

-   Airtable
-   Smartlead
-   Instantly
-   Apollo
-   Clay

### **Nice to Have**

-   Experience working in a **B2B lead generation agency**
-   Background in managing **high-volume client portfolios**
-   Advanced knowledge of **email deliverability and outbound infrastructure**

## Benefits

💻 Fully Remote: Work from anywhere with international teams

🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services

🤝 Peer Community: Connect with high-performing sales professionals in our network

🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

## Apply

[Apply at Huzzle](https://apply.workable.com/huzzle/j/F1E13BA8A1/apply)

---
Powered by [Workable](https://www.workable.com)