# Chief Operating Officer (Marketing, PR Agency)

> IBMC · Jakarta, Indonesia (Remote) · Full-time · Posted 2026-01-15

**Salary:** unknown currency 30,000,000–50,000,000

**Workplace:** remote

## Description

**IBMC** is assisting our client, a fast-growing global Marketing and PR Agency, in hiring a hands-on Chief Operating Officer. **Our client specializes in PR delivery, media execution, and content production for international markets**, driven by a culture of high performance and execution excellence.

We are looking for a strong operator to take full ownership of day-to-day business execution across the group. The **COO will focus on building robust systems, fixing inefficiencies, and turning high-level strategy into consistent operational reality.** This is an ideal role for a leader who thrives on building structure and scaling internal teams in a fast-moving, service-based environment.

**Responsibilities:**

**Operational Leadership & Execution**

-   Own daily operations across PR, media, content, client delivery, and internal support teams.
-   Translate leadership direction into clear operational plans, timelines, and execution priorities.
-   Ensure work is delivered on time, within scope, and at expected quality standards.
-   Act as the escalation point for operational issues and delivery risks.

**Project Management & Client Execution**

-   Oversee project planning, prioritization, and execution across all client accounts.
-   Support or directly manage key client relationships when needed.
-   Ensure smooth handover from sales to delivery teams.
-   Manage risks, dependencies, and changes in scope.

**Process & Scalability Management**

-   Review existing workflows and identify inefficiencies or execution gaps.
-   Design, document, and implement practical SOPs for core functions:

-   Client onboarding and handover from sales
-   PR execution, media placement, and reporting
-   Content and media production workflows
-   Account management and client communications
-   Internal admin, finance, and HR coordination

-   Ensure SOP adoption and consistent execution across teams.

**Systems, Tools & Reporting**

-   Implement and manage operational tools (project management, CRM, reporting, collaboration).
-   Improve visibility through simple dashboards and tracking systems.
-   Drive light automation to reduce manual work and improve turnaround time.
-   Ensure teams use tools correctly and consistently.

**Cross-Function Alignment**

-   Work closely with the CRO to align sales promises with operational capacity.
-   Ensure smooth client handover from sales to delivery.
-   Provide feedback on pricing, scope, and capacity constraints.
-   Support client retention through strong execution and delivery discipline.

**Financial & Resource Oversight**

-   Track team utilization, workload, and delivery capacity.
-   Support finance with invoicing coordination, cost tracking, and operational budgeting inputs.
-   Identify cost leaks and inefficiencies within operations.

**People & Team Management**

-   Manage team leads and key individual contributors across operations and delivery.
-   Set clear expectations, priorities, and accountability.
-   Support hiring, onboarding, and performance management with HR.
-   Build a culture of ownership, discipline, and continuous improvement.

## Requirements

-   **Experience:** 4–7 years of experience in operations, project management, or delivery leadership roles.
-   **Industry Background:** Proven experience in PR agencies, media companies, or digital service-based businesses.
-   **Technical Skills:** Strong hands-on experience building SOPs, improving workflows, and managing operational tools (CRM/PM software).
-   **Leadership:** Excellent communication and stakeholder management skills with a track record of managing multiple teams.
-   **Problem Solving:** Strong execution, decision-making skills, and the ability to work independently in a remote or hybrid setup.
-   **Language:** Professional-level English (spoken and written) for international coordination.

**KPIs**

-   Client delivery timeliness and quality
-   SOP coverage and adoption rate
-   Client onboarding and execution cycle time
-   Team utilization and productivity
-   Reduction in operational errors and rework
-   Cross-team execution alignment with revenue goals

## Benefits

-   **Gross salary range:** IDR 30,000,000 – 50,000,000 (based on experience).
-   Performance-based incentives tied to operational KPIs.
-   High-ownership role with direct impact on company growth.
-   Clear career path as the business scales.
-   Flexible working arrangements.

## Apply

[Apply at IBMC](https://apply.workable.com/ibmcid/j/40957D66AB/apply)

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