# Chief Operating Officer (Fintech)

> IBMC · Mengwi, Indonesia (Hybrid) · Full-time · Posted 2026-01-07

**Workplace:** hybrid

## Description

IBMC is assisting our client in hiring a Group COO to unify and scale operations across their entities in Singapore, Hong Kong, and Indonesia. The role is responsible for building the group’s operating system end-to-end: standardizing processes, implementing automation and ERP/SaaS tools, tightening cross-country coordination, and ensuring every function operates with clear KPIs, accountability, and visibility. This position requires a senior operator who understands SaaS-style workflows, multi-entity management, and the operational realities of fintech or prop trading environments.

### Key Responsibilities

**Strategic & Operational Leadership**

-   Translate the group’s strategic vision into measurable operational frameworks and goals.
-   Define and manage group-wide KPIs and OKRs aligned with growth and performance objectives.
-   Lead operational planning, forecasting, and execution to support group expansion.
-   Conduct full process audits across Group companies to identify bottlenecks and inefficiencies.

**Proactive Risk & Scalability Management**

-   Continuously assess whether current processes, structures, and systems can withstand the next stage of growth.
-   Identify bottlenecks before they escalate into operational issues and propose mitigation plans.
-   Build a forward-looking risk framework that anticipates scaling constraints across YPF and FYFX.
-   Drive preventive actions to avoid growth disruptions and maintain operational stability.

**Process Optimization & SOP Development**

-   Design, document, and roll out Standard Operating Procedures (SOPs) for all major operational domains — onboarding, customer success, marketing, HR, finance, and development.
-   Establish and enforce consistent operational standards across both entities.
-   Continuously monitor adherence to SOPs and drive updates as systems evolve.

**Systems Integration & ERP Implementation**

-   Research and evaluate potential ERP or operational management systems to unify workflows, data, and reporting across entities.
-   Lead ERP vendor selection, cost-benefit analysis, and implementation planning.
-   Oversee integration of CRM, finance, HR, and trading systems into a single operational infrastructure.
-   Ensure automation of key reporting functions and build real-time operational dashboards.

**Cross-Entity Collaboration**

-   Align Singapore (YPF), Hong Kong (FYFX), and Indonesia (support/ops) functions under a unified structure.
-   Standardize communication, reporting, and escalation procedures.
-   Drive coordination between YPF and FYFX teams to maximize operational synergy.

**Financial & Administrative Oversight**

-   Collaborate with the CFO to control operational costs and track efficiency ROI.
-   Introduce operational cost tracking and resource utilization metrics.
-   Oversee contract execution and invoicing processes at a group level, ensuring compliance and timeliness.

**People Leadership & Culture**

-   Build and mentor a high-performing operations and mid-management team.
-   Promote a culture of ownership, accountability, and continuous improvement.
-   Support HR with workforce planning, training, and team development aligned with group goals.

**Executive Collaboration**

-   Partner with the CEO and CFO on strategic planning, risk management, and operational budgeting.
-   Provide data-driven insights and performance analysis to guide decision-making.
-   Support due diligence and investor relations with operational reporting and risk assessments.

### KPIs

-   ERP system researched, selected, and implemented within agreed timeframe and budget
-   Group-wide SOP coverage and adoption rate
-   Operational efficiency gains (turnaround time, cost-to-revenue ratio, process automation)
-   Cross-entity reporting consistency and KPI visibility
-   Team productivity, accountability, and satisfaction
-   Achievement of group OKRs and operational targets
-   Client onboarding cycle time
-   Reduction of backlog

## Requirements

-   Bachelor’s or Master’s in Business, Operations, or Systems Management.
-   8–12 years’ experience in operations, preferably within SaaS, fintech, or prop trading.
-   Proven experience in ERP evaluation and implementation, process re-engineering, and SOP design.
-   Strong analytical, leadership, and communication skills.
-   Experience leading multi-country or multi-entity operations.
-   Demonstrated ability to manage change and drive measurable performance improvement.
-   Location Requirement: **This is a Bali-based position.**

## Benefits

-   Competitive salary and benefits package.
-   A pivotal role in the growth and success of a dynamic fintech group.
-   Collaborative and supportive work environment where your ideas are valued.
-   Opportunities for professional development and career advancement.

## Apply

[Apply at IBMC](https://apply.workable.com/ibmcid/j/575262AF47/apply)

---
Powered by [Workable](https://www.workable.com)