# Technical Support Engineer

> IBMC · Jakarta, Indonesia (Remote) · Full-time · Posted 2026-01-12

**Workplace:** remote

## Description

**IBMC** stands as a prominent Business Management Consulting Company in Indonesia, dedicated to propelling business achievements. We offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses. This role will be managed directly under IBMC **to support our client based in Bali within the SaaS and IT Services sector.**

We are looking for a highly skilled Technical Support Engineer to bridge the gap between our complex IT solutions and our global users. This is a **fully remote** position that requires a commitment to working during **Pacific Standard Time (PST)** hours (GMT-8) to support our international client base. If you have a strong technical foundation and a passion for solving puzzles, you will thrive in this role.

**Responsibilities**

-   **Technical Troubleshooting:** Respond to and resolve complex technical inquiries, issues, and requests related to our products and services in a timely manner.
-   **Problem Resolution:** Identify, troubleshoot, and provide effective solutions for technical bottlenecks involving cloud infrastructure and web applications.
-   **Documentation:** Maintain accurate, detailed, and up-to-date records of all customer interactions, technical issues, and successful resolutions within our support system.
-   **Product Knowledge:** Continuously deepen your expertise in our evolving product suite and services to provide superior technical guidance.
-   **Feedback Loop:** Provide ongoing, data-driven input to our internal engineering team to help improve and develop our products based on real-world customer demands and pain points.

## Requirements

-   **Experience:** Minimum of 2 years of proven experience in IT or technical customer support roles.
-   **Technical Foundation:** Solid knowledge of **Amazon Web Services (AWS)**, Web Development, Programming Logic, and Computer Networks.
-   **Language Proficiency:** Excellent **English** communication skills, both verbal and written (mandatory for international client interaction).
-   **Analytical Thinking:** Exceptional problem-solving skills and the ability to maintain composure and efficiency under pressure.
-   **Shift Flexibility:** Must be able and willing to work according to **Pacific Standard Time (PST)** / Los Angeles time zone (GMT-8).
-   **Preferred Skill:** Background or proficiency in programming (coding) is highly preferred to better assist in technical debugging.

## Benefits

-   **Competitive Compensation:** Salary package aligned with the technical nature of the role and shift requirements.
-   **Remote Work:** Fully remote setup allowing you to work from anywhere in Indonesia.
-   **Career Advancement:** Direct management and professional development support from IBMC.
-   **Global Exposure:** Opportunity to work with international stakeholders and cutting-edge SaaS technologies.
-   **Health & Wellness:** Health Insurance coverage (BPJS or equivalent) and other standard company perks.

## Apply

[Apply at IBMC](https://apply.workable.com/ibmcid/j/5D5B491FFC/apply)

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