# Operational Manager - Beach Club (Lombok Placement)

> IBMC · Lombok, Indonesia · Full-time · Posted 2026-09-22

**Salary:** unknown currency 156,000,000–216,000,000

**Workplace:** on_site

## Description

**IBMC** is assisting a premier beach club and lifestyle venue in **Lombok, West Nusa Tenggara**. Known for its vibrant atmosphere, world-class hospitality, and stunning coastal setting, our client offers an exceptional dining and lifestyle experience for local and international guests. We are seeking a sharp, highly organized, and fluent **Operational Manager** to serve as the key operational leader and "right hand" to company management on the floor.

The **Operational Manager** is responsible for orchestrating daily floor operations, ensuring flawless service execution, and driving a high-quality guest experience across all touchpoints. In this high-ownership role, you will lead the Front-of-House (FOH) team, coordinate seamless cross-departmental communication (Kitchen, Bar, Reception), enforce health/safety policies, and resolve real-time operational bottlenecks. You will act as the primary operational liaison for executive management, requiring complete fluency in English and a hands-on floor presence.

**Working Location & Relocation Terms**

-   **Location:** On-site in **Lombok, West Nusa Tenggara** (Beach Club Venue).
-   **Relocation Policy:** Open to candidates based in Lombok or those willing to relocate. _Please note that accommodation, flight, and relocation allowances are NOT provided by the company._

**Key Responsibilities**

-   **Floor Leadership & Management's Right Hand:** Oversee daily floor operations, manage section allocations, organize shift breaks, and act as executive management's trusted lead on site.
-   **Front-of-House Supervision:** Lead, motivate, and mentor FOH staff (supervisors, floor servers, greeters) to deliver warm, high-standard hospitality.
-   **Cross-Departmental Coordination:** Maintain continuous, real-time alignment between the Kitchen, Bar, Floor, Reception, and Management teams during busy service pushes and events.
-   **Guest Experience & Complaint Resolution:** Interact with guests on the floor, handle special requests, and resolve complex guest feedback/complaints with professional composure.
-   **Training & Standards Enforcement:** Conduct staff onboarding, daily line-up briefings, and ongoing coaching to maintain strict service policies, cleanliness, presentation, and safety standards.
-   **Operational Reporting & Efficiency:** Identify floor inefficiencies, implement practical solutions, prepare comprehensive end-of-shift reports, and communicate critical updates to leadership.

## Requirements

-   **Experience:** Minimum **4–6 years of operational leadership experience** as an Operations Manager, Floor Manager, or Assistant Restaurant Manager in a high-volume Beach Club, Luxury Resort, or High-End Hospitality venue.
-   **Language Proficiency (Critical):** **Completely fluent in spoken and written English** (Mandatory for direct collaboration with executive leadership and international guests).
-   **Leadership Style:** Hands-on, floor-active leader who leads by example rather than managing strictly from an office desk.
-   **Problem-Solving Ability:** Strong agility in managing fast-paced environments, crowd flows, large-scale events, and peak-hour service rushes.
-   **Interpersonal Skills:** Exceptional communication, guest-handling diplomacy, and cross-departmental coordination skills.
-   **Location/Relocation:** Based in Lombok OR fully willing to relocate to Lombok independently (without relocation allowance).

## Benefits

-   Competitive salary package (IDR 13,000,000 – IDR 18,000,000 Gross).
-   High-visibility leadership role working directly alongside company owners/directors.
-   Dynamic beach club environment in one of Indonesia's fastest-growing destinations.

## Apply

[Apply at IBMC](https://apply.workable.com/ibmcid/j/EFAE20701F/apply)

---
Powered by [Workable](https://www.workable.com)