# Sales Digital Operations Specialist

> ICAP OUTSOURCING SOLUTIONS · Athens, Greece (Hybrid) · Full-time · Posted 2026-07-27

**Workplace:** hybrid

**Department:** Operations

## Description

ICAP Employment Solutions is currently seeking a detail-oriented and analytical **Sales Digital Operations Specialist** to support its client, a leading company in the insurance industry, located in Athens.

The successful candidate in this role will support the rollout and day-to-day operation of the Agent Digital Office (ADO) platform, ensuring a seamless onboarding experience for insurance agents. Acting as the main point of contact, you will provide training, guidance, and first-line support, while also managing digital content through the YEXT platform and collaborating with internal teams to enhance the overall user experience.

**Key Responsibilities:**

-   Coordinate the onboarding and activation of insurance agents on the Agent Digital Office (ADO) platform.
-   Deliver training sessions and provide ongoing guidance to insurance agents, ensuring effective adoption and use of the platform.
-   Serve as the first point of contact for agents, responding to inquiries and resolving day-to-day platform-related issues.
-   Upload, organize, and schedule digital content through the YEXT platform.
-   Work closely with internal teams to resolve technical and operational issues and continuously improve user experience.
-   Monitor onboarding activities and support the successful execution of rollout waves.
-   Maintain accurate records, documentation, and reporting related to onboarding and support activities.

## Requirements

-   Bachelor’s degree in business administration, Marketing, Communications, Information Technology, or a related field.
-   Previous experience in customer support, training, digital operations, or project coordination will be considered an asset.
-   Excellent communication and interpersonal skills, with the ability to build strong relationships with insurance agents and internal stakeholders.
-   Strong organizational and coordination skills with excellent attention to detail.
-   Customer-oriented mindset and a proactive approach to problem-solving.
-   Ability to manage multiple priorities in a fast-paced environment.
-   Good knowledge of Microsoft Office (Excel, Word, PowerPoint).
-   Experience with CRM, CMS, or digital platforms is considered an advantage.
-   Excellent command of Greek and English, both written and spoken.

## Benefits

-   The opportunity to join a leading insurance company undergoing an exciting digital transformation.
-   A dynamic, collaborative, and supportive working environment.
-   Ongoing training and professional development opportunities.
-   Exposure to innovative digital tools and technologies.
-   The opportunity to work closely with cross-functional teams and a nationwide network of insurance agents.
-   Competitive remuneration package and additional employee benefits.

_If your resume meets the requirements of the job position, we will contact you by phone to schedule a meeting._

_\*We handle every application with responsibility and absolute confidentiality._

## Apply

[Apply at ICAP OUTSOURCING SOLUTIONS](https://apply.workable.com/icapes/j/4A228B87A0/apply)

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