# Call Center Agent

> ICAP OUTSOURCING SOLUTIONS · Thessaloniki, Greece · Full-time · Posted 2026-05-29

**Workplace:** on_site

**Department:** Call Center

## Description

ICAP Employment Solutions, on behalf of a client, based in Thessaloniki, is currently looking a **Call Center Agent.**  

**Key responsibilities include:**

-   Handling inbound customer calls and inquiries in a professional manner
-   Logging and updating customer cases accurately in the CRM system
-   Resolving billing and account issues, as well as addressing customer complaints
-   Providing detailed product and service information, including troubleshooting support
-   Supporting customers through chat, email, and social media channels

## Requirements

-   High school diploma or equivalent

-   1+ year of experience in a call center or customer support environment
-   Experience handling inbound customer support via phone, chat, and email
-   Comfortable using CRM systems and basic computer tools (email, chat platforms, web applications)
-   Experience working to KPIs or targets in a customer support or call center setting

## Benefits

-   Working Hours: Monday - Friday , 09:00-17:00

## Apply

[Apply at ICAP OUTSOURCING SOLUTIONS](https://apply.workable.com/icapes/j/A81528F920/apply)

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