# Sales Operations Business Analyst

> ICAP OUTSOURCING SOLUTIONS · Alimos, Greece (Hybrid) · Full-time · Posted 2026-06-03

**Workplace:** hybrid

**Department:** Sales

## Description

ICAP Employment Solutions, on behalf of a business leader in Pharmaceutical Industry, is currently seeking for a **SALES OPERATIONS BUSINESS ANALYST**, in its premises in South Athens.

**DUTIES AND RESPONSIBILITIES:**

**Market Intelligence**

-   Provide market intelligence, costing and target pricing information
-   Analyze and provide reports on market sales data via MIDAS/IQVIA online platform
-   Scout and benchmark online market pricing; feed insights into target pricing models
-   Develop and maintain cost/price intelligence modelling to support target pricing and Focus selling initiatives    
      
    

**Reporting**

-   Managing and maintaining master data information (i.e. sales/quotation databases, contract management data)
-   Record, screen, and consolidate Commercial Sales data (new business agreements), ensuring proper monthly and annual reporting requirements
-   Maintain and update Sales Pipeline database
-   Coordinate and prepare monthly and annual management commercial reports
-   Monitor and report Business Development activity (Lead Management, Sales Effectiveness)

**RfQ Process**

-   Coordinating RFQ workflow: track progress, flag issues, and drive timely quote delivery
-   Preparing weekly internal tracking reports and related RFQ status weekly management reports
-   Providing maintenance and continuous improvement of internal Quotation tools and templates

**CRM**

-   CRM Master data setup and maintenance
-   Monitoring sales team data input, to ensure coherence and accuracy of data input by Sales teams.
-   Supporting sales team on updating CRM platform with additional information and documentation

## Requirements

-   Bachelor’s or Master’s Degree in Business Administration, Finance, Economics, Data Science or related field
-   Strong analytical and problem-solving skills, ability to manage timelines and setting priorities
-   Strong Communication and interpersonal skills to work cross-functionally with Business Development, Finance, Operations
-   Prior experience ins Sales Operations, Commercial Reporting, Market Intelligence / Pricing within Pharma/CDMO is considered a strong asset
-   Excellent command of MS Office suite (Outlook, Word, Power point)
-   Proficiency in Microsoft Excel is required (at minimum know how on Pivot Tables, look up functions, and a plus if there is experience in Power Query, macros/VBA for automated reporting)
-   Data analytics, ability to integrate data from different sources.  
-   Know how on Power BI report development, data modeling, dashboard design is a strong plus
-   Hands‑on use of CRM platforms (MS Dynamics 365 Sales) is a plus

## Benefits

-   A competitive remuneration package.
-   Ongoing training and opportunities for continuous professional development.
-   A modern, dynamic, and forward-thinking working environment.
-   Comprehensive support for career progression and the development of professional competencies.

## Apply

[Apply at ICAP OUTSOURCING SOLUTIONS](https://apply.workable.com/icapes/j/E41C199666/apply)

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