# Customer Support Executive

> iGATE Technology · Islamabad, Pakistan · Full-time · Posted 2026-06-17

**Workplace:** on_site

**Department:** Customer Support

## Description

We are seeking a dedicated and empathetic **Customer Support Executive** to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.

**Key Responsibilities:**

-   **Respond to Customer Inquiries:** Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally.
-   **Resolve Issues:** Troubleshoot problems and resolve customer complaints in a timely and efficient manner.
-   **Provide Product Information:** Assist customers with product knowledge, usage instructions, and technical support.
-   **Document Interactions:** Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system.
-   **Collaborate with Teams:** Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience.
-   **Follow Up:** Ensure customer issues are fully resolved by following up on open cases and escalating when necessary.
-   **Adhere to Policies:** Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs).

## Requirements

-   Candidate should be minimum O/A Level and above to graduate level.
-   Minimum of 2 year experience with Amazon and/or customer service environment.
-   Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions   to Buyers
-   Experience and dealing with UK, EU, USA  client
-   Demonstrated written communication skills - able to write, clearly and succinctly.
-   Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident.
-   Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.
-   Demonstrated experience working with cross departmental teams with proven collaboration skills.
-   Flexible to work on case triaging and escalation handling.
-   Excellent written and verbal communication skills, British /American Accent

## Benefits

⛽ Fuel Allowance

🏥 Medical Insurance

🍽 Free Lunch Facility (In-house)

🏋‍♂️ GYM Passport (Panel Gym's Free of Cost)

💰 Participatory Fund

💲 Market Competitive Salary

💻 Learning & Challenging Work Environment

👨‍💻 Amazing Work Culture

🛫 Paid Time off

👨‍👩‍👧‍👦 Group Life Insurance

⏳ Maternity Leaves and many more

## Apply

[Apply at iGATE Technology](https://apply.workable.com/igate-technologies/j/097782CE22/apply)

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