# IT Support Officer

> iGATE Technology · Sialkot, Pakistan · Full-time · Posted 2026-05-21

**Workplace:** on_site

**Department:** Information Technology

## Description

We are looking for a **IT Support Officer** to assist in maintaining and supporting the IT infrastructure of our **production units** in Sialkot. This role is ideal for a recent graduate with basic IT knowledge who is eager to learn and grow in a fast-paced manufacturing environment. You will work under the guidance of senior team members to ensure network uptime, troubleshoot hardware/software issues, and support production floor systems.

### Key Responsibilities

### Network & Infrastructure Support

·      Assist in monitoring **firewalls**, **WiFi access points**, **LAN**, and **WAN** connectivity.

·      Help maintain **99.9% uptime** on production floor networks under supervision.

·      Support basic **VLAN**, **subnetting**, and **VPN** configurations.

·      Report ISP link issues and assist in failover testing.

### Systems Administration Support

·      Perform routine checks on **Windows Server** (AD, DNS, DHCP) and **Linux** servers.

·      Troubleshoot basic hardware/software issues on production terminals, barcode printers, and floor PCs.

·      Assist in managing **Active Directory** users and permissions.

### Security & Compliance Support

·      Review basic firewall logs and report anomalies.

·      Help implement backup and recovery procedures for production data.

### ERP Support (Preferred)

·      Assist in troubleshooting ERP client issues on the production floor.

·      Coordinate with senior staff and ERP vendors for issue resolution.

### Production Floor Support

·      Respond to basic IT tickets (printers, scanners, machine connectivity).

·      Maintain IT asset inventory (switches, routers, access points, printers).

## Requirements

-   BCS (Bachelor of Computer Science) – **mandatory** (BSc CS, BS IT also accepted)
-   0–1 year (internships or fresh graduates welcome)
-   Understanding of TCP/IP, LAN, WiFi, basic firewall concepts
-   Basic knowledge of Windows Server (AD, DNS, DHCP) and Linux (Ubuntu/CentOS)
-   Basic hardware, software, and printer troubleshooting skills
-   Basic understanding of ERP modules (inventory, production)
-   Willingness to learn, teamwork, communication, ability to work under supervision

### Preferred Certifications (Not mandatory)

-   CompTIA IT Fundamentals (ITF+)
-   Cisco CCNA (or currently studying)
-   Linux Essentials

## Benefits

⛽ Fuel Allowance

🏥 Medical Insurance

🍽 Free Lunch Facility (In-house)

🏋‍♂️ GYM Passport (Panel Gym's Free of Cost)

💰 Participatory Fund

💲 Market Competitive Salary

💻 Learning & Challenging Work Environment

👨‍💻 Amazing Work Culture

🛫 Paid Time off

👨‍👩‍👧‍👦 Group Life Insurance

⏳ Maternity Leaves and many more

## Apply

[Apply at iGATE Technology](https://apply.workable.com/igate-technologies/j/59DCD8BCA9/apply)

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