# Operations Analyst

> Igloo · Bangkok, Thailand · Full-time · Posted 2026-07-08

**Salary:** unknown currency 20,000–25,000

**Workplace:** on_site

**Department:** Operations

## Description

An execution-focused role responsible for keeping Igloo operational cycles running accurately and on time. The work spans policy and after-sales operations, reconciliation and reporting, distribution program support, and process maintenance — with a strong routine component. The right person is organized, reliable, and takes ownership of recurring tasks.

**Key Responsibilities**

**1  Policy & After-sales Operations**

-   Track policy issuance status per transaction; follow up with insurers on delays or failures.
-   Verify policy documents are delivered to customers (email/SMS) within agreed timelines; resolve failed or pending deliveries and coordinate reissuance.
-   Track endorsements, cancellations, and renewals; follow up with insurers on processing status.
-   Coordinate document exchange with insurers and distribution partners across the policy lifecycle.
-   Log post-purchase customer issues and coordinate resolution with the relevant insurer.

**2  Reconciliation, Reporting & Data Quality**

-   Run monthly reconciliations across insurer and partner data; reconcile commission and fee statements against policy records.
-   Collect source data ahead of each cycle and follow up on missing inputs.
-   Prepare recurring business and after-sales reports (issuance rates, delivery success, KPIs, open exceptions); distribute once cleared by the manager.
-   Log, categorize, and track operational issues and discrepancies through to resolution; escalate to the manager with a clear summary when unresolved.
-   Run QA checks on system output and log issues for the tech team.
-   Maintain report and reconciliation archives with version control.

**3  Distribution Program Operations**

-   Coordinate partner and seller onboarding schedules; maintain the onboarding tracker.
-   Run outreach and pitching to distribution partners as directed.
-   Prepare training materials, decks, and session logistics for onboarding runs.
-   Compile program performance data and prepare the standard report.
-   Translate program materials English to Thai; maintain translation glossary.

**4  Process & Coordination**

-   Follow established SOPs for all recurring tasks; flag deviations to the manager.
-   Update SOPs and maintain the SOP library when processes change.
-   Maintain team and project task trackers; coordinate handoffs and flag delays proactively.
-   Support UAT runs and improvement testing as needed.
-   Assist with onboarding new team members on operational processes.

## Requirements

-   1–3 years of experience in insurance operations, policy administration, or a related role.
-   Solid understanding of insurance broker or agency workflows — policy lifecycle, after-sales, reconciliation.
-   Solid Excel or Google Sheets skills — reconciliation, data aggregation, templates.
-   Detail-oriented, organized, and comfortable with high-volume routine work.
-   Experience with non-life or life insurance products in the Thai market.
-   Exposure to digital distribution channels or InsurTech platforms.

## Apply

[Apply at Igloo](https://apply.workable.com/iglooinsure/j/6E5664737D/apply)

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