# Tier 2 Desk Side Support Specialist

> Ignite IT · Washington, United States · — · Posted 2026-08-03

**Workplace:** on_site

## Description

Ignite IT is seeking a **Tier 2 Desk Side Support IT Specialist** to provide mid-to-senior level technical and administrative support for IT operations in Washington, DC. This position combines hands-on desktop support with administrative coordination to ensure efficient day-to-day IT operations and successful project execution.

The ideal candidate has experience supporting government, business, technical, and IT personnel while providing Tier 2 desk side and remote support in a fast-paced environment. This role requires strong troubleshooting skills, excellent customer service, and the ability to work collaboratively with infrastructure teams to resolve complex technical issues.

### Responsibilities

-   Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
-   Perform software installations, software updates, and hardware troubleshooting in a fast-paced, high-demand environment.
-   Diagnose and resolve complex issues involving:

-   Windows Operating System
-   Active Directory
-   Azure Virtual Desktop (AVD) performance
-   SCCM client health
-   BitLocker recovery
-   Microsoft Intune-managed devices

-   Perform system imaging, patch deployment, and configuration management using SCCM and Microsoft Intune.
-   Manage user accounts, permissions, and group policies within Microsoft 365 and Active Directory.
-   Collaborate with Tier 3 support and Infrastructure teams on escalated issues and advanced troubleshooting.
-   Document and track service tickets, resolutions, and support activities in ServiceNow.
-   Maintain and organize project files, reports, and technical documentation in both electronic and manual formats.
-   Monitor IT asset inventory and assist with procurement tracking.
-   Ensure compliance with IT security policies, standards, and procedures.
-   Handle sensitive or classified materials with discretion and accuracy.
-   Lift and move equipment weighing 50 pounds or more as needed.

## Requirements

U.S. Citizenship with the ability to obtain a High Public Trust clearance.

Associate's degree in Information Technology, Computer Science, or a related discipline **and/or** 4+ years of progressively responsible experience in IT support and administrative roles.

Experience supporting government, business, technical, and IT personnel.

**Proficiency with:**

-   Microsoft Office Suite
-   Microsoft SharePoint
-   Microsoft SCCM
-   Microsoft Intune
-   Active Directory

**Familiarity with:**

-   Apple Mac products
-   Thin clients
-   Dell hardware

Ability to work effectively in a fast-paced support environment while maintaining professionalism and reliability.

### Preferred Qualifications

-   CompTIA Security+
-   Microsoft Certified: Endpoint Administrator Associate

### Physical Requirements

Candidates must be able to:

-   Lift and move equipment weighing **50 pounds or more** as required by the position.

## Apply

[Apply at Ignite IT](https://apply.workable.com/ignite-33/j/87C5B0FB69/apply)

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