# IT Support Assistant

> International Institute of Tropical Agriculture(IITA) · Dar es Salaam, Tanzania, United Republic of · Full-time · Posted 2026-04-20

**Workplace:** on_site

**Department:** Tanzania

## Description

-   Assist to provide software and hardware support for all of IITA’s computer systems.
-   Assist in support of end – users with IT related problems in a responsive and service-oriented manner.
-   Assist in development and maintenance of the WLAN networks (Satellite, fibre, radios, Internet, ect)
-   Assist in set – up, management and maintenance of IT related equipment.
-   Assist to monitor back up jobs and ensure high level of completion success rate
-   Assist to help put processes in place to maintain a stable network environment.
-   Assist to trouble, shoot, installation and implementation of systems.
-   Assist to develop and monitor performance levels of software and hardware and evaluate recommend and propose alternative methods of information processing.
-   Assist in continuous improvement of network intrusion security and Antivirus protection procedures to achieve a secure and virus – free networking environment.
-   Assist to maintain hardware and software maintenance agreements to ensure integrity of operation processes.
-   Assist in maintenance of a comprehensive and functional inventory of IITA IT equipment (hardware and software).
-   Assist in liaising with IT support staff at other IITA sites within the East and southern Africa region plus Headquarters.
-   Assist to dissemination of specific procedures manuals for operating routines and network management tasks
-   Assist in implementing IT policies, procedures, and standards.
-   Provide support during meetings, workshops, and virtual sessions (e.g., setting up projectors, video conferencing tools).
-   Liaise with external service providers for IT-related services when necessary. 
-   CCTV installation, maintenance, and configuration
-   Wireless network support and maintenance

-   Perform any other duties as may be assigned.

## Requirements

**Required Qualifications and Experience**

-   Bachelor’s degree in information technology, Computer Science, or a related field.
-   At least 1–3 years of relevant experience in IT support.
-   Basic knowledge of networking, operating systems (Windows/Linux), and common office applications.
-   Experience with troubleshooting hardware and software issues.

**Skills and Competencies:**

-   Strong problem-solving and analytical skills.
-   Good communication and interpersonal skills.
-   Ability to work under pressure and meet deadlines.

Customer-service oriented with a proactive attitude.

## Apply

[Apply at International Institute of Tropical Agriculture(IITA)](https://apply.workable.com/iita/j/5CEE576753/apply)

---
Powered by [Workable](https://www.workable.com)