# IT Infrastructure Analyst II

> International Institute of Tropical Agriculture(IITA) · Ibadan, Nigeria · Contract · Posted 2026-07-22

**Workplace:** on_site

**Department:** NRS

## Description

The International Institute of Tropical Agriculture seeks suitable Nigerian nationals for the position below at the Institute’s Headquarters in Ibadan.

**Position:   IT Infrastructure Analyst II**

**Contract:**       3-years renewable contract                                            

**Location: Ibadan**

**Closing Date: 5 August 2026.**

**DUTIES:** 

-   Own day‑to‑day **Incident & Request Management** for assigned service queues; ensure accurate triage, prioritization, and timely resolution within SLA.
-   Participate in **Problem Management** (trend analysis, root‑cause analysis, corrective/preventive actions) and track known errors/workarounds.
-   Participate in **Change Management** activities (impact/risk assessment, scheduling, pre/post checks, rollback plans) and present changes to CAB as required.
-   Maintain and improve **standard operating procedures** for repetitive operational tasks.
-   Track and report **availability, performance, and capacity** metrics; recommend scale‑up/scale‑out or optimization measures.
-   Perform **health checks** (daily/weekly/monthly) on critical services, document and escalate deviations.
-   Provide L2/L3 support for **Windows/macOS endpoints**, printing, mobile devices/MDM, and approved software images.
-   Administer **identity & access** operations (provisioning, de‑provisioning, group/role changes, periodic access reviews) in coordination with the Information Security team.
-   Package, test, and deploy **patches and updates** for endpoints and core services in line with the change calendar
-   Collaborate with Network/Infrastructure teams on L2 tasks for **Wi‑Fi, VPN,** and **PABX/IP telephony**.
-   Execute routine operational tasks on servers and services (backups/restores, certificate renewals, log rotation, service restarts, DR runbooks) under the guidance of Lead, IT Operations & Security Management.
-   Ensure **stations** remain connected to HQ services; provide remote support to Station IT Officers.
-   Carryout security hardening baselines on endpoints/services; remediate vulnerabilities assigned via scans or advisories.
-   Provide clear technical communications to stakeholders and contribute to **IT service status updates**.
-   Update **knowledge articles** for end‑users; deliver on-the-spot user training on call or remotely.
-   Contribute to **post‑incident reviews**, lessons learned, and backlog; champion automation/scripting to remove toil.
-   Perform any other job‑related duties assigned by the supervisor.

## Requirements

**QUALIFICATION**

BSc/HND in Computer Science, Computer Engineering, Information Technology, Electrical/Electronic Engineering, or a related field, with a minimum of three (3) years of hands-on experience in IT Operations, Network Operations Centre (NOC), or Service Desk Level 2 support within a medium-to-large, multi-site, or hybrid (on-premises and cloud) environment. Possession of  ITIL V4 Foundation certification (or higher), CompTIA Network+/A+, Microsoft MD-102 (Endpoint Administrator) or AZ-104, Cisco CCNA, or equivalent vendor certifications will be considered an added advantage.

**COMPETENCIES**

The ideal candidate must have:

-   Strong troubleshooting, analytical, and root cause analysis (RCA) skills for effective problem resolution.
-   Excellent customer service, written, and verbal communication skills.
-   Good knowledge of ITIL processes, including Incident, Problem, Change Management, and Service Level Agreements (SLAs).
-   Proficiency in Microsoft Windows/macOS environments, Mobile Device Management (MDM), collaboration tools, and basic Layer 3 networking and voice communication concepts.

## Benefits

We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.

## Apply

[Apply at International Institute of Tropical Agriculture(IITA)](https://apply.workable.com/iita/j/6C8BF63266/apply)

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