# State Helpdesk Officer - Kaduna

> International Institute of Tropical Agriculture(IITA) · Kaduna, Nigeria · — · Posted 2026-09-11

**Workplace:** on_site

**Department:** NRS

## Description

The International Institute of Tropical Agriculture seeks suitable Nigerian nationals for the position below at the Institute’s Headquarters in Ibadan.

**Position:       State Helpdesk Officer**

**Contract:       1-year renewable contract**                                            

**Location: Kaduna**

**Closing Date: 21 September 2026**

**DUTIES**

·       Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.

·       Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship).

·       Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program's complaints and feedback mechanism and safeguarding procedures.

·       Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth.

·       Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.

·       Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.

·       Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.

·       Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.

·       Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO.

·       Uphold IITA's safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community.

·       Perform other related duties as assigned by the supervisor

## Requirements

**QUALIFICATION**

Bachelor's degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required.

**COMPETENCIES**

The ideal candidate must have:

·       Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone).

·       Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons.

·       Basic computer literacy (Microsoft Office) for recording and reporting enquiries.

·       Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally.

·       Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations.

·       Excellent customer service and interpersonal skills.

·       Strong verbal and written communication skills.

·       Ability to communicate effectively with diverse stakeholders.

·       Strong organizational and record-keeping skills.

·       Ability to manage multiple tasks and work under pressure.

·       Good problem solving and conflict resolution skills.

·       High level of integrity, confidentiality, and professionalism.

·       Proficiency in Microsoft Office applications and digital communication tools

## Benefits

**REMUNERATION**

We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.

**METHOD OF APPLICATION**

Interested applicants should complete the online application attaching detailed cover letter and curriculum vitae saved with their names in Microsoft word format to IITA website: [https://apply.workable.com/iita/#jobs](https://apply.workable.com/iita/#jobs) no later than Two Weeks from the date of this publication.

_**IITA is an equal opportunity employer and is committed to building a diverse workforce, particularly welcoming applications from women. While all applications will be acknowledged, please note that only shortlisted candidates will be contacted.**_

## Apply

[Apply at International Institute of Tropical Agriculture(IITA)](https://apply.workable.com/iita/j/B4EE77022A/apply)

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