# Client Success Coach (CSM)

> Impact Clients · Canada (Remote) · Full-time · Posted 2025-05-21

**Salary:** USD 96,000–144,000

**Workplace:** remote

**Department:** Fulfillment

## Description

[](https://www.youtube.com/richardyu1)We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.  
  
If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.  
  
**About Us:**  
Richard Yu is an online business coach with:  

-   100K+ subscribers on YouTube → [youtube.com/richardyu1](http://youtube.com/richardyu1)
-   A growing personal brand on Instagram → [instagram.com/richardyuzee](http://instagram.com/richardyuzee)

Our company is fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.  
  
**About The Role:**  
This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours.  
  
You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business.

## Requirements

**Here are the requirements:**

-   You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded) 

-   You will be conducting new onboarding calls daily to welcome in new students.
-   You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
-   You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
-   Weekly group coaching calls answering client questions
-   Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
-   Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
-   Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
-   Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
-   Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
-   You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
-   You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs  
      
    

**WHO THIS IS FOR:**

-   A coach or mentor at heart—you love helping people
-   Clear, professional communicator (spoken and written English)
-   Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
-   Sales background
-   Able to handle fast-paced environments, multiple clients, and changing priorities
-   Willing to grow with us long-term (3+ years)—this isn’t a side hustle
-   Open to feedback and constructive coaching (we’ll train you, but we expect growth)
-   Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast  
    

**WHO THIS IS NOT FOR:**

-   You have another full-time job or multiple freelance clients
-   You struggle with structure, deadlines, or fast execution
-   You dislike being challenged to improve daily

## Benefits

**Expected Earnings (Base + Commissions):** $8,000–$12,000 USD/month (depending on experience)

**Commission opportunities:** % on referrals, upgrades, renewals, and pending payment collections.

## Apply

[Apply at Impact Clients](https://apply.workable.com/impact-clients/j/7A7E2C90E4/apply)

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