# Cx Advisory Lead - SEA

> Infosys Singapore & Australia · Singapore, Singapore · Full-time · Posted 2026-09-11

**Workplace:** on_site

**Department:** FSI- Banking and Financial

## Description

About the job

CX Advisory Lead - Southeast Asia

Location: Singapore (regional coverage across SEA)

About the Role

We are looking for a CX Advisory Lead to own and grow our Southeast Asia advisory business across two

core areas: MarTech and CX Improvement. This is a client-facing, revenue-owning leadership role

combining business development, offering development, delivery oversight, and account management.

We're looking for someone who is equally comfortable building a promising practice area from the

ground up - getting hands-on where playbooks don't yet exist - and staying close to delivery with their

own partial utilisation target, rather than operating purely in an oversight capacity.

Key Responsibilities

Revenue & Growth

\* Own and deliver revenue targets for the SEA advisory practice

\* Identify, pursue, and close new business opportunities across MarTech and CX Improvement

\* Build and manage a healthy pipeline across existing and new accounts

Offering Development

\* Develop and evolve advisory offerings with technology anchor (Adobe MarTech and/or Salesforce CRM)

and CX Improvement (Digital and Contact Centre channels)

\* Stay current on market trends, platform capabilities, and competitor positioning to keep offerings

differentiated

Delivery Management

\* Oversee delivery of advisory engagements, ensuring quality, timeliness, and client satisfaction

\* Provide senior oversight and escalation support across concurrent engagements

\* Partner with delivery teams to ensure consulting recommendations are practical and platform-aligned

Account Management

\* Act as senior client relationship owner for key SEA accounts

\* Identify account growth and cross-sell opportunities across MarTech and CX Improvement

\* Build trusted advisor relationships with client stakeholders up to C-suite level

## Requirements

Areas of Focus

1\. MarTech

\* Platform advisory across Adobe MarTech (e.g., Adobe Experience Platform, AEM, Adobe Analytics)

and/or Salesforce CRM

\* Martech strategy, roadmap, and capability assessments

\* Platform selection, integration strategy, and optimisation

2\. CX Improvement

\* CX strategy and transformation across Digital and Contact Centre channels

\* Journey design, service design, and operating model improvement

Candidate Profile (Must)

\* 10+ years in CX/MarTech consulting or advisory, with prior P&L or revenue ownership

\* Strong working knowledge of Adobe MarTech and/or Salesforce CRM ecosystems

\* Track record of building and delivering CX improvement programs across digital and contact centre

channels

\* Proven business development skills - able to shape opportunities and close deals

\* Experience managing multi-disciplinary delivery teams and senior client relationships

\* Based in Singapore, with willingness to travel across SEA

\* Comfortable operating as a builder - growing a promising practice area from the ground up with

hands-on involvement, while also carrying a personal utilisation target

## Apply

[Apply at Infosys Singapore & Australia](https://apply.workable.com/infosys-singaporeand-australia/j/4D65146A72/apply)

---
Powered by [Workable](https://www.workable.com)