# Senior Tech Support Engineer

> InnovateMR + Ivy Exec · Noida, India (Hybrid) · Full-time · Posted 2026-07-29

**Workplace:** hybrid

**Department:** India

## Description

-   Manage employee onboarding and offboarding, including system setup and account provisioning.

-   Administer Microsoft 365, Exchange Online, OneDrive, and user licensing.
-   Manage MFA, distribution lists, shared mailboxes, and email security.
-   Perform email monitoring, message tracing, quarantine management, and email recovery.
-   Manage SharePoint sites, permissions, and access.
-   Oversee antivirus management, Windows upgrades, and endpoint security.
-   Monitor backups and maintain IT documentation and asset inventories.
-   Troubleshoot Microsoft 365, Windows, and end-user technical issues.
-   Provide timely IT support while ensuring adherence to IT policies and best practices.

## Requirements

**Technical Skills**

-   Microsoft 365 Administration
-   Exchange Online
-   Microsoft Entra ID (Azure AD)
-   Windows 10/11 Administration
-   Microsoft Defender / Email Security
-   IT Asset & License Management  
    

**Soft Skills**

-   Excellent troubleshooting and analytical skills.
-   Strong communication and interpersonal abilities.
-   Ability to manage multiple priorities in a fast-paced environment.
-   Strong documentation and organizational skills.
-   Customer-focused with a proactive approach to problem-solving.

**Qualifications**

-   Bachelor's degree in any discipline.
-   4+ years of experience in IT Support, Technical Support, or Microsoft 365 Administration.

## Apply

[Apply at InnovateMR + Ivy Exec](https://apply.workable.com/innovatemr/j/D503288B3F/apply)

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