# Program Manager - IT Services & Software Delivery

> InnovationTeam · Riyadh, Saudi Arabia · Full-time · Posted 2026-07-13

**Workplace:** on_site

**Department:** PMO

## Description

### About the Role

We are looking for an experienced **Program Manager** to lead strategic customer engagements across our software delivery portfolio. Sitting at the intersection of **delivery governance, client relationship management, and commercial oversight**, the Program Manager will lead multiple concurrent projects, mentor a team of Project Managers, and act as a trusted partner to enterprise clients — particularly within the telecom and government sectors in the Kingdom of Saudi Arabia.

### Key Responsibilities

### Program Governance & Delivery

•    Oversee end-to-end delivery across assigned programs, monitoring **scope, schedule, budget, and quality** against contractual commitments.

•    Maintain a consolidated **program-level RAID log** and provide the PMO Head with a clear view of risks and exposure.

•    Ensure delivery teams follow the company's methodology, stage gates, and change control processes.

•    Coordinate cross-project **resource allocation** and resolve dependencies across teams.

### Client & Stakeholder Management

•     Act as the **primary escalation point** above the Project Manager level and own steering committee-level relationships.

•     Ensure a consistent engagement narrative across projects within the same customer account.

•    Lead executive-level reporting and presentations, communicating program health, risks, and decisions with clarity.

### Commercial Oversight

•     Support the review of **contract renewals, amendments, change requests, and commercial terms** before client commitments.

•    Partner with Sales, Presales, and Finance to ensure scope, SLAs, and pricing are properly structured.

•    Highlight commercial exposure and support mitigation planning.

### Team Leadership & PMO Contribution

•    Coach and support **Project Managers**, remove blockers, and grow team capability.

•   Drive adoption of **SDLC and CI/CD best practices** across delivery workstreams.

•   Contribute to continuous improvement of PMO tools, templates, and governance frameworks.

•   Deliver **weekly program updates and monthly reviews** focused on decisions, risks, and financial health.

## Requirements

### Qualifications & Requirements

### Education

•    Bachelor's degree in **Engineering, Computer Science, Information Systems, or a related field**, or equivalent professional experience.

### Experience

•    **15+ years** of overall professional experience in IT services, software delivery, or technology consulting.

•    **8+ years** in a project or program management capacity with delivery accountability.

•    Experience managing **multiple concurrent software delivery projects** in enterprise environments.

•    **Preference for candidates with prior experience working with or delivering into stc** or similar large telecom/government accounts in KSA.

### Technical Knowledge

•     Working knowledge of **SDLC methodologies** — Agile, Scrum, and Waterfall.

•    General understanding of **CI/CD and DevOps practices**.

•    Exposure to enterprise platforms such as **CRM, ERP, integration/middleware, mobile, or digital experience solutions**.

•    Comfort with **RAID management and governance reporting**.

### Certifications (Preferred, Not Mandatory)

•   **PMP** or equivalent project management certification is preferred.

•    **PgMP, PRINCE2, SAFe, or CSM** are a plus.

### Skills & Competencies

•   Strong **stakeholder management** and executive communication in **Arabic and English**.

•   Practical **commercial awareness** and early risk identification.

•   Structured thinker able to translate complex program data into decision-ready summaries.

•   Collaborative, mentoring-oriented leadership style across Delivery, Sales, Presales, and Finance.

### Why Join Us

•  Lead flagship engagements with top-tier KSA **telecom, government, and enterprise** clients.

•  Collaborative PMO culture built on **governance discipline and delivery excellence**.

•  Clear growth path into senior PMO and portfolio leadership roles.

**Reports To:** Head of PMO

**Function:** Program & Delivery Management

## Apply

[Apply at InnovationTeam](https://apply.workable.com/innovationteam/j/CB7C2B579D/apply)

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