# Reservationist

> Inns of Aurora · Aurora, United States (Hybrid) · Full-time · Posted 2026-03-06

**Salary:** USD 17–25

**Workplace:** hybrid

**Department:** Rooms Department

## Description

**$18-25 hourly depending on experience**

**\*This position does have the option to be a hybrid position but does require in person training\***

**INNS OF AURORA, LLC CORE VALUES:**

While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

• Courage

• Initiative

• Dependability

• Flexibility

• Integrity

• Judgment

• Respect for others

**Position Purpose:**

Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, Spa, and resort experience reservations with a professional and approachable demeanor.

**\*\*Weekend and Evening Availability is Required\*\***

**Responsibilities/Duties/Functions/Tasks:**

-   Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels.
-   using available resources to accommodate guest requests within parameters
-   Communicate with guests primarily via phone and e-mail, occasionally in person.
-   Act as a brand ambassador to curate "the perfect stay" for each and every guest
-   Provide back-up support for guest services staff members, as needed.
-   Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity
-   Strategically up-sell guests to maximize revenue
-   Provide tours to guests, if requested
-   Provide support for Sales Department
-   Maintain an approachable, knowledgeable, and accommodating attitude
-   Answer general inquiries and direct phone calls to their appropriate departments
-   Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor
-   Maintain knowledge of current area events, activities, and hours of operation
-   Maintain knowledge of guest policies, room rates, and availability
-   Other duties, as assigned

## Requirements

-   High school degree
-   Comfortable working in a highly technical, multi-system driven environment
-   Knowledge of high-touch operations and service requirements
-   Ability to work independently and exercise excellent judgement
-   Excellent written and verbal communication skills
-   Proficiency in Microsoft Office programs and strong computer literacy
-   Ability to multi-task effectively under fast-paced working conditions
-   Must demonstrate a professional demeanor and possess highly developed interpersonal skills
-   Flexibility with hourly schedules, including weekend, holiday and evening availability

**PREFERENCES**

-   Prior experience in hotel operations/ reservations
-   Experience working with Stay n' Touch PMS and Synxis CRS
-   Specialized historical knowledge of Cayuga County
-   Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn

-   Familiarity with IOA properties

## Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.

## Apply

[Apply at Inns of Aurora](https://apply.workable.com/inns-of-aurora/j/D0BD090EA4/apply)

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