# Delivery Head

> Input Zero Technologies · Bengaluru, India (Hybrid) · Full-time · Posted 2026-10-27

**Workplace:** hybrid

**Department:** Delivery - MS

## Description

Join us at Input Zero Technologies!

### Know our company

Input Zero Technologies: Your Boutique Solution for Enterprise Service Management

At Input Zero Technologies, we specialize in Enterprise Service Management functions, with a particular focus on ServiceNow, BMC Product Suite, and RPA. What sets us apart is our large enterprise C-level CXO exposure, which differentiates us from the rest of the pack in this segment.

### Life at IZT

Where growth knows no bounds!

Join the IZT community of rockstar professionals and unleash your potential in a dynamic work environment that prioritizes growth, teamwork, and inventive thinking. We're all in this together, and we believe every team member is a crucial piece of our puzzle. Our mission? To create a workplace that fuels your progress and creativity. So, let's roll out the red carpet and welcome you to the IZT family!

### Day in the Life of a ServiceNow Delivery Head at IZT

-   Own end-to-end delivery across multiple ServiceNow programs and strategic accounts, ensuring alignment with business objectives and contractual commitments.
-   Review overall delivery health, key milestones, SLAs, risks, and dependencies across accounts and geographies.
-   Act as the primary escalation point for complex delivery, customer, or operational challenges and drive timely resolutions.
-   Engage with CXO-level client stakeholders to review progress, value realization, and future roadmap opportunities.
-   Collaborate closely with Sales and Presales teams to support ongoing deals, solution shaping, estimations, and RFP/RFI responses.
-   Provide strategic guidance to Program Managers, Architects, and Account Leads to ensure consistent delivery standards and best practices.
-   Drive account growth initiatives, including renewals, upsell, cross-sell, and expansion opportunities.
-   Review financial performance including revenue, margins, utilization, forecasts, and cost optimization.
-   Strengthen delivery governance by tracking KPIs, CSAT, NPS, and continuous improvement actions.
-   Lead people and talent initiatives, including mentoring senior leaders, performance reviews, succession planning, and capability building.
-   Oversee the evolution of ServiceNow offerings, accelerators, and CoE capabilities aligned with market demand.
-   Ensure compliance with ServiceNow best practices, security standards, and internal quality frameworks.
-   Partner with internal stakeholders such as PMO, HR, Finance, and Leadership to enable scalable and sustainable delivery.
-   Drive innovation through automation, AI, and platform optimization to improve delivery efficiency and customer outcomes.
-   Represent Input Zero Technologies as a trusted delivery leader and advisor across customers, partners, and internal forums.

## Requirements

To excel in this role, you should possess the following:

-   10+ years of overall IT experience with 10+ years in ServiceNow delivery leadership roles.
-   Strong hands-on foundation in ServiceNow development and architecture earlier in the career.
-   Extensive experience delivering large-scale, enterprise ServiceNow transformations.
-   Proven ability to manage multiple ServiceNow programs and strategic accounts concurrently.
-   Experience leading large, cross-functional delivery teams (100–200+ resources) across onshore, offshore, and nearshore models.
-   Deep functional expertise across ITSM, ITOM, CSM, FSM, HRSD, GRC, and SecOps modules, with a strong understanding of CMDB design, Discovery, Service Mapping, Event Management, and ServiceNow integrations.
-   Experience working in multi-vendor and complex client ecosystems.
-   Ability to define and implement delivery governance frameworks, KPIs, SLAs, and escalation models.
-   Hands-on involvement in presales activities, including RFP/RFI responses, solution design, effort estimation, and commercials.
-   Strong CXO-level stakeholder management and executive communication skills.
-   Proven experience handling critical escalations and turnaround situations.
-   Familiarity with Agile, SAFe, ITIL, DevOps, and hybrid delivery models.
-   Exposure to global delivery and international clients across multiple industries.
-   ServiceNow certifications such as CSA (mandatory); CIS, CAD, or CTA preferred.
-   Project and service management certifications such as ITIL, PMP, or PRINCE2 are good to have.
-   Eligibility to work in India.

## Apply

[Apply at Input Zero Technologies](https://apply.workable.com/input-zero-technologies-1/j/A713F3DBB9/apply)

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