# ServiceNow Business Process Consultant

> Input Zero Technologies · Noida, India (Hybrid) · Full-time · Posted 2026-11-03

**Workplace:** hybrid

**Department:** Delivery - FP

## Description

We are looking for a BPC - ServiceNow.

### Key Responsibilities

**Business Analysis & Process Consulting**

-   Independently lead customer workshops, requirement discovery and stakeholder discussions.
-   Analyze AS-IS processes and define optimized TO-BE workflows.
-   Prepare BRDs/FRDs, process flows, user stories and acceptance criteria.
-   Identify opportunities for process standardization, automation and improvement.
-   Challenge requirements constructively and recommend practical alternatives.

**ServiceNow ITSM**

-   Demonstrate strong functional understanding of Incident, Problem, Change, Request and SLA Management.
-   Understand ITIL-aligned processes, workflows, approvals, escalations and process interdependencies.
-   Recommend ServiceNow OOB capabilities and configuration approaches.
-   Support end-to-end ITSM process design and implementation.

**CMDB & CSDM**

-   Understand CMDB architecture, CI classes, attributes, relationships and lifecycle management.
-   Demonstrate practical understanding of CSDM concepts, including Business Applications, Application Services, Business Services and Service Offerings.
-   Understand CMDB data sources, identification and reconciliation, data quality and governance.
-   Work with Solution Architects on CMDB modelling, service relationships and CSDM adoption.

**Technical & Integration Discovery**

-   Perform structured discovery for integrations involving ServiceNow and enterprise applications.
-   Understand source/target systems, data requirements, integration triggers, authentication, connectivity and dependencies.
-   Evaluate OOB capabilities, configuration alternatives and customization requirements.
-   Identify functional gaps, constraints and technical decisions requiring Architect involvement.
-   Collaborate with Architects and Technical Leads to ensure requirements are sufficiently defined before solution design.

**Solution Feasibility & Governance**

-   Assess business requirements against ServiceNow OOB capabilities.
-   Identify configuration, process adaptation and extension alternatives before recommending customization.
-   Recognize customization risks relating to maintainability, scalability, security and upgrades.
-   Work with Architects to evaluate complex requirements and technical feasibility.
-   Promote reusable, standardized solutions across business functions.

**Testing & Delivery**

-   Define functional test scenarios and acceptance criteria.
-   Support SIT/UAT planning, execution and defect triage.
-   Validate delivered functionality against agreed business requirements.
-   Collaborate with developers, Technical Leads and Architects to resolve functional gaps.

## Requirements

-   6–10 years of overall experience, including at least 3–4 years of hands-on ServiceNow implementation experience in Business Analysis or Process Consulting.
-   Bachelor’s degree in engineering, computer science, IT, or a related field.
-   Strong functional expertise in ServiceNow ITSM, including Incident, Problem, Change, Request and SLA Management.
-   Good working knowledge of CMDB and CSDM, including CI relationships, service modelling, data governance, and lifecycle management.
-   Proven experience independently leading customer workshops and requirement discovery.
-   Experience preparing functional specifications, process flows, user stories and acceptance criteria.
-   Experience mapping source and target systems and defining data requirements and triggers for integrations.
-   Understanding of ServiceNow OOB capabilities, configuration and customization considerations.
-   Familiarity with Agile delivery methodologies.
-   Eligible to work in India.

## Apply

[Apply at Input Zero Technologies](https://apply.workable.com/input-zero-technologies-1/j/BC73B39773/apply)

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