# ServiceNow Developer - ITSM

> Input Zero Technologies · Mumbai, India · Full-time · Posted 2026-10-26

**Workplace:** on_site

**Department:** Delivery - FP

## Description

**ServiceNow Developer – ITSM**

**Experience:** 3–5 Years  
**Location:** Mumbai / Pune  
**Employment Type:** Full-Time

**Job Summary**

We are looking for a skilled **ServiceNow ITSM Developer** with hands-on experience in developing, configuring, and implementing ServiceNow IT Service Management solutions. The candidate should have strong knowledge of ITSM modules, ServiceNow scripting, workflows, and integrations, along with a valid **ServiceNow Certified System Administrator (CSA) certification**.

**Key Responsibilities**

-   Develop, configure, and customize ServiceNow ITSM applications based on business requirements.
-   Work on ITSM modules, including **Incident Management, Problem Management, Change Management, Request Management, Service Catalog, and Knowledge Management**.
-   Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Access Control Lists (ACLs).
-   Develop and maintain workflows and automation using **Flow Designer** and Workflow Editor, where applicable.
-   Configure Service Catalog items, catalog variables, record producers, and request workflows.
-   Develop and maintain integrations using REST/SOAP APIs and IntegrationHub.
-   Work on ServiceNow forms, tables, notifications, reports, dashboards, and application configurations.
-   Troubleshoot technical issues, perform root cause analysis, and implement fixes and enhancements.
-   Follow ServiceNow development best practices, coding standards, and update set management processes.
-   Collaborate with business analysts, functional consultants, and stakeholders to translate requirements into technical solutions.
-   Support testing, deployment, upgrades, and ongoing maintenance of ServiceNow applications.

## Requirements

**Required Skills**

-   3–5 years of hands-on experience in ServiceNow development, with a strong focus on ITSM.
-   Strong knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
-   Good hands-on experience with JavaScript and ServiceNow scripting.
-   Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
-   Knowledge of Flow Designer, workflows, notifications, and Service Catalog configuration.
-   Experience with REST/SOAP integrations and ServiceNow APIs.
-   Understanding of ServiceNow platform architecture, tables, forms, roles, and access controls.
-   Knowledge of update sets, application deployment, testing, and troubleshooting.
-   Strong analytical, communication, and problem-solving skills.

**Certification & Qualification**

-   ServiceNow Certified System Administrator (CSA) certification is mandatory.
-   A bachelor’s degree in computer science, Information Technology, or a related field is preferred.
-   Additional ServiceNow certifications, such as CAD or CIS-ITSM, are an added advantage.

## Apply

[Apply at Input Zero Technologies](https://apply.workable.com/input-zero-technologies-1/j/FB4690F3C4/apply)

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