# Customer Success Project Manager

> InsiderSecurity · Singapore, Singapore · Full-time · Posted 2025-10-06

**Salary:** SGD 54,000–90,000

**Workplace:** on_site

## Description

We are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success — ensuring our customers achieve maximum value from our products and services. You will coordinate closely with customers, engineers, and internal teams to deliver a smooth onboarding experience and long-term satisfaction.

**Project Management**

-   Plan, coordinate, and execute solution deployments to ensure timely and successful implementation.
-   Liaise directly with customers to manage timelines, resolve issues promptly, and provide regular progress updates.
-   Manage application engineers for deployment, maintenance, troubleshooting and professional services projects.
-   Coordinate with product teams.
-   Maintain clear and up-to-date project documentation and reports.
-   Monitor and evaluate quality of service delivery using defined metrics and KPIs.

**Account Management and Customer Success**

-   Serve as the primary point of contact for assigned customer accounts.
-   Build and maintain relationships with assigned customers, understanding their goals and ensuring they gain full value from our products.
-   Provide ongoing customer support, addressing technical or operational concerns.
-   Proactively gather customer feedback and work with product teams to drive improvements.
-   Responsible for product renewals.
-   Collaborate with sales teams on upselling or cross-selling opportunities.

**Why Join Us**

You’ll play a key role in ensuring customer success and satisfaction for a leading cybersecurity software company trusted by governments and enterprises across Asia. You’ll work with passionate engineers and business leaders to deliver meaningful cybersecurity outcomes — not just deployments.

## Requirements

-   Possess a Bachelor's degree or diploma
-   3–6 years of experience in project management, service delivery, or customer success (preferably in enterprise software)
-   Experience in management of government IT projects is an advantage
-   Excellent interpersonal and communication skills, with strong customer service orientation
-   Strong organizational and time management skills, and able to manage multiple projects concurrently
-   Have initiative and able to take proactive approach to solve challenges
-   Detail-oriented, proactive
-   Familiarity with IT systems, cybersecurity concepts, or cloud environments is an advantage
-   Must be a Singapore citizen or Singapore PR

## Benefits

-   Engage in impactful work aimed at addressing significant cybersecurity challenges
-   Chalk up valuable experience and insights within the cybersecurity industry
-   Receive a competitive salary package, with annual individual performance bonus
-   Annual flexi benefits, medical insurance, GP visits coverage
-   Enjoy 18 days of annual leave, with increments based on years of service

## Apply

[Apply at InsiderSecurity](https://apply.workable.com/insidersecurity/j/0E10E4823B/apply)

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