# Customer Success Coordinator > instacar · Kifisia, Greece (Hybrid) · Full-time · Posted 2026-08-19 **Workplace:** hybrid **Department:** Customer Success ## Description At **instacar**, we’re not just transforming the way people move—we’re pioneering the future of transportation and mobility. Established in 2018 and officially launched in September 2019, instacar is the first fully digitized mobility-as-a-service scale-up. Our vision is to be the ultimate one-stop mobility app, providing comprehensive services for all drivers. Our mission is to revolutionise perceptions of new-age mobility through technology and a customer-centric approach. At instacar, we are focused beyond just leasing cars, we are dedicated to serving drivers. **Our Core Values:** instacar is guided by our core values: **Be Fair, Be Bold, Be Patient.** We’re committed to fairness in all our collaborations, bold innovation and patience in our growth. **Our Milestones:** In less than five years, we’ve achieved significant milestones, establishing four prominent instacar points, investing in micro-mobility, and developing our own tech tools like instafleet, a fleet management solution, crafted in-house to streamline operations. Additionally, our all-in-one app provides instadrivers with a centralised platform to manage every aspect of their vehicle subscription seamlessly. **Why Join #instateam?** As one of the fastest-growing mobility companies in Greece, backed by leading investors such as Autohellas and Elikonos Capital, with approximately €35 million in revenue in 2025 and on track to surpass €50 million in 2026, we're on the lookout for dynamic individuals to join our #instateam. Proudly certified as a **Great Place to Work® for two consecutive years, in 2025 and 2026**, and recognized as one of the **Best Workplaces™ for Young Professionals in 2026**, instacar is a place where your voice matters, your creativity thrives, and your impact is tangible. With a human-centered approach and an unwavering commitment to excellence, we foster an environment where innovation, collaboration, and every contribution are valued. **Your Role** Are you a self-motivated individual with a passion for delivering exceptional customer experiences? If so, instacar wants you onboard! We're looking for a **Customer Success Coordinator** to join our Operations team. In this role, you'll take ownership of after-sales customer cases, coordinating with internal teams and external partners to ensure smooth, timely, and effective resolutions. Reporting to the Customer Success Team Lead, you'll play a key role in managing the customer journey after delivery, balancing an excellent customer experience with operational efficiency. ** Your Responsibilities** - Manage end-to-end after-sales cases related to **maintenance, breakdowns, technical issues, and service requests**, ensuring clear communication and timely resolution. - Coordinate with **workshops, service centers, technical partners, and internal teams** to support smooth servicing and repair processes. - Monitor open cases, proactively identify delays, blockers, or recurring technical issues, and escalate when necessary. - Coordinate **replacement/service vehicles**, where applicable, and guide customers through required documentation and procedures. - Investigate **customer complaints, disputed charges, and complex service cases**, providing clear and well-documented resolutions. - Maintain accurate and organized case records, ensuring transparency and continuity across teams. - Prioritize cases based on **urgency, customer impact, and service timelines**, taking ownership through to resolution. - Collaborate across teams to resolve complex cases, improve after-sales processes, and deliver a consistently high level of customer service. ## Requirements **We value individuals who:** - Have excellent communication skills and can handle demanding customer situations with calmness, professionalism, and confidence. - Bring **1–3 years of relevant experience** in Customer Success, After Sales, Fleet Management, Automotive Services, or another operational client-facing role. - Have a **basic understanding of vehicles and common automotive terminology** (e.g. warning lights, batteries, tyres, maintenance, gearbox issues, EV/hybrid basics), without requiring a technical or mechanical background. - Are comfortable using **fleet or case management tools**, managing work orders, and working with basic vehicle maintenance information. - Demonstrate strong **case ownership and problem-solving skills**, knowing when a case requires escalation or an alternative approach. - Are highly organized and detail-oriented, with the ability to manage multiple cases and shifting priorities. - Collaborate effectively with internal teams and external partners. - Are fluent in both **Greek and English**, in writing and speech. - Are adaptable team players who can quickly reprioritize based on daily operational needs. ## Benefits - Collaborate with industry experts in a supportive and inclusive environment. - A competitive benefits package, including premium private health & life insurance programs. - Additional perks such as significant discounts on various health, exercise, and nutrition services, a birthday gift card, and more. - Opportunities for career growth and advancement with a commitment to promoting from within. - Experience firsthand the convenience of instacar with 10 free rental days. - Exclusive cost rates for renting a car from instacar, because why drive anything else? - Work in our brand-new HQ in Kifissia. **instacar** is an Equal Opportunity Employer, committed to diversity, inclusion and creating an environment where all employees can thrive. **Ready to join #instateam? Apply now.** ## Apply [Apply at instacar](https://apply.workable.com/instacar-sa/j/5774B5D406/apply) --- Powered by [Workable](https://www.workable.com)